AT&T Store Islandia Islandia

Let me start off by saying, Ariana is AMAZING!!! There are no words to say, to let you know how extremely grateful I was for her help, last night. After being on the phone with AT&T, for almost 2 hours, crying hysterically because they lost all my saved voicemails, she recovered them. I had called stating that nobody could reach my voicemail. It would ring and then say call can't be completed. One customer service woman tried to help and couldn't, where she transferred me to another person. That person did several trouble shooting things and ultimately all my voicemails were gone. I had saved voicemails from loved ones who have passed away and I was DEVASTATED when they were gone. I cried for two hours on the phone, while they tried to recover them and couldn't. While trying to retrieve them, they did something and cut my service off. I could no longer make or receive calls. They tried to tell me the phone was either defected or I needed a new SIM card. I rushed to Islandia store, in a panic. Ariana helped me! She attempted to swap out two different SIM cards. She restarted my phone several times, and even did a restore of backup to a prior night. Nothing worked. Then she went for another SIM card and called AT&T. While looking on the iPad, she noticed someone changed my service (without my knowledge or authorization). She immediately told them to change it back to what I had, and she had seen this before. With that, my phone went from no service to service and ALL my saved voicemails came back. I busted in to tears, as emotions came over me, knowing I could continue to hear messages from my loved ones who have passed away. Ariana was ABSOLUTELY AMAZING!!!!! I can't thank her enough!

Daisy was extremely professional, courteous, friendly, knowledgeable and polite. A pleasure to work with. She moved all the data from my old iPhone to my new iPhone with no issues. I would recommend her every day. I had also talked to Josh at the store and he was very professional too. I give Daisy an A++ rating.

Denise is extremely nice and went above and beyond to help me!

Not a pleasant attitude from the sales person...they only care if you buy from them....never go back there...

I went to the store for service, the representative ignored us There was no customers in the store, he was rude when I called him to finish our transaction He refused to finish the service and sent someone else. We left the store without finishing the transaction His name is William