AT&T Store Orchard Park Quaker Crossing

Dont know her name, but very short with customers. Poor guy she was training couldn't even learn anything. She wanted him to know everything without even learning. I wish she would've taken the time to teach him.

This store is a disaster! Don't go. Corey the associate gives false information. Withholds info on your current plan to make a sale. This office manager is useless. Called corporate to complain about this store. The one star is for the doors being open during office hours. Thats the only thing right. I was sold an iPhone that I never needed. Had a warranty on my current phone which he never mentioned . He's big and fat and rude beyond belief.

Some great and some very bad. First off, Victoria G was absolutely wonderful. I have a very strange situation with my current phone to where she spent over two hours on the phone with her internal customer service in an attempt to fix my issue. She was unable to fix it but escalated it to multiple managers and promised a follow up.

Bad news is there is a gentleman by the name of Steven who is an awful manager. She asked him to come help her initially but he was texting on his phone. She called him a few times and then he finally heard her. Then when he walked over to us, he told her to hold the iPad and go from screen to screen because he was still texting on his phone. There were long pauses where Victoria was holding the iPad and on the screen that he wanted but this Steven was far too busy texting on his phone to even look up. After I explained the story, he quickly jumped to the very end of the conversation assuming that he had the solution and was rude about it. He actually borderline argued with me in front of other customers about it. After he walked away, Victoria began helping us as I stated above. We were in the store for almost 2.5 hours and Steven didn’t even stop back over once to see how we were doing.

If it wasn’t for Victoria, I would have taken my wife across the street and just changed over to Verizon. Customer service reps like Victoria are what keeps customers happy and trusting. Customer service reps like Steven are what make people leave AT&T. He needs immediate attention from corporate.

Manager was off on his time for appointment as if he was in a rush to get somewhere.

Employees seemed to converse more than provide service.

Lost a sale of new iPhone 12 because of waiting fr 30 minutes.

I had the best experience at the Orchard Park store! Pat was a dream to work with! She helped me switch carriers and phones seamlessly! 10/10 would highly recommend! Also shout out to Steven!