AT&T Store Plattsburgh Plattsburgh

July 25 my wife and I went into this location to get new phone for my wife woman working that day was very rude and keep trying to get us to trade in her broken phone . We just wanted a new phone she was rude enough to us that we left and went to another store in Vermont 45 minutes away and we’re treated a lot better and we bought a new phone there and pay by credit card

No service at all unless a sale is involved. Wasn't even acknowleged by representative at counter even though I was waiting to talk to him. Another customer came in to get help with new phone and he was tod to look on-line. He left discusted. I wanted to pay my bill. Service at Clifton Park/Halfmoon store is great in comparison. This group of employees needs to learn the value of good customer service. Manager/supervisor needs to be changed out she seems to be setting the tone for the group of employees.

Terrible customer service. The lady that helped me was rude and had a terrible vocabulary. She swore multiple times. She also made mistakes multiple times and blamed me for them. She also would ignore and lie to customers. Her name was Danyel G.

My mom lives in Plattsburgh and is very technologically inexperienced. With me living out of state, she needed assistance activating the new phone I had ordered her. She went into the store last night (3/15) around 5:15, and it was understandably busy. The one employee working said that he was the only one on and it would be a 2+ hour wait. She's easily flustered and left, upset that she did not have help to get her phone activated - when the one she was using was not functioning properly.

She came back later when there were no other customers in the store, and the employee told her that he did not have time to help her. He printed off some instructions for backing up her phone and told her to go home and do it. She was understandably upset and frustrated, and called me for help. In the background, I heard the employee speaking to her in a hostile tone before she left the store. I'm sure if she had been making a purchase he would have had plenty of time.

I sent her across the street to Best Buy Mobile, where she was treated with care and respect. I can confidently say that in my time at AT&T, if I had ever told a customer that I didn't have time to help them, I would have been facing disciplinary action as an AT&T employee. I expected the same high standard of service of my sales reps when I was later a manager. Many times we sat with customers who were technologically challenged, and took time to help them accordingly.

It's also astonishing to me that this store is so lowly staffed. I never worked in a store by myself, as that's not only dangerous for the rep and inventory, but terrible for customer experience.

Your sales rep who was working last night needs a lesson in customer service, and I urge you to reevaluate your staffing practices, as the reviews on here highlight that neither the staffing or the attitude were a one-off event.

Robert was patient and knowledgeable. We had a great experience!