AT&T Store Cincinnati Rookwood

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
2692 Madison Rd
Suite J
Cincinnati, OH 45208
US
We are located on Madison Rd, in Rookwood Pavilion Plaza, next to Starbucks.
(513) 351-5851(513) 351-5851

To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.


• Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.


• We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.


• We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.


• Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.


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Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories. .
Fast. Free. Convenient with curbside delivery
Place your order online, then visit our store to pick up your order with our NEW curbside delivery! Subject to availability. Order must be placed by 4pm local time. Restrictions apply.
AT&T has the fastest wireless network in Cincinnati
New nationwide results from Speedtest® by Ookla are confirming what our wireless customers already are enjoying.
INTRODUCING AT&T TV
AT&T TV combines Live TV, a huge On Demand library, Cloud DVR storage, Voice Control, plus access to 5000+ TV & music apps all in one device!
5G Phones From AT&T
Experience the future of mobile communication now─with AT&T 5G phones like the Samsung Galaxy S20 5G, Samsung Galaxy Note10+, LG V60 ThinQ 5G & more. Limited AT&T 5G availability. May not be available in your area. See att.com/5Gforyou for 5G coverage details
YOUR DEDICATION. OUR APPRECIATION.
Learn how to get unlimited wireless for less than $27/mo. for four lines.

Special offers on your favorite phones

  • iPhone SE (2020)

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • Samsung Galaxy S20 5G

    Learn how to get the Samsung Galaxy S20 5G for $10/mo plus a $150 reward card when you buy online. Req's new line, qualifying installment & unlimited plan.
  • iPhone 11

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  • Google Pixel 4

    Learn how to get an Google Pixel 4 64GB for $5/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts).
  • LG V60 ThinQ 5G

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID iPhone SE (2020)

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Cincinnati Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Looking for the latest and greatest smartphone? Our Rookwood location can help you with that! We’re your one-stop shop in Cincinnati, OH. We also have tablets, wearables, and gadgets galore. We offer in-store activation and we’ll help you set everything up in no time. Need a great gift? Let our experts help you find the perfect present. What’s your favorite show? Sports, movies, series? We can customize our DIRECTV® and AT&T TV packages to deliver the shows you love. Ready to shop? Stop by our store located on 2692 Madison Road! We’d love to help you get the best AT&T has to offer.
manager photo
Meet our manager
When Samantha isn’t in store helping her team match you with the perfect wireless, internet and entertainment services, she’s typically spending time outside with her husband, toddler and new puppy! Samantha is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Samantha & team help you with all of your wireless and entertainment needs.
manager photo
Meet our manager
When Samantha isn’t in store helping her team match you with the perfect wireless, internet and entertainment services, she’s typically spending time outside with her husband, toddler and new puppy! Samantha is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Samantha & team help you with all of your wireless and entertainment needs.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    Horrible experience resulting from call the following day by in-store representative! My actual review is posted to google, Facebook page as well as store’s Facebook page, yelp to name a few! These reviews can and will be edited once customer service is rendered as it was explained to me in store!
  • 1 out of 5full starempty starempty starempty starempty star
    We’re right in the midst of a pandemic nationwide and a crisis globally and this is how my “customer service” went with a follow up call from sprint personnel employed at this location. My in-store service was great!! My review through the automated text system should reflect that. The call from Lee who initially identified as the manager the following evening changed my whole view on this store and my overall experience with at&t store employees as well. The initial conversation was professional and courteous, that quickly changed. Just a few minutes in to the call I realized I needed to have my wife start recording the conversation. We have 2 lines with at&t and was really considering adding a 3rd for our oldest daughter. After this, we may actually be considering switching providers altogether. I went to this location in person yesterday, Thursday April 16th with my wife’s phone, apparently ruined according to the store rep. Who handled my transaction. We decided to pay the difference and upgrade to newer phones, meaning our bill would reflect that adding payments for 2 new phones to our monthly payment. I had to leave, drive the half hour back home to get my I.d. As well a little over $500 in cash which had to be paid before we could upgrade. Ultimately this transaction went smooth, the representative, Matt who helped me in the store advised I could take my old phone home as it was still working, after he checked with a manager, this way I could transfer all my info. Via WiFi and a new app at home because he informed me it would take several hours. He did inform me as I was leaving that if I didn’t bring the phone back they could just put the difference of what I owed on the phone on my bill, a little over $180. I advised him I would touch base with my wife on that but that we would most likely just bring it back as a trade-in. Fast forward to Friday april 17th, one day later. We tried several times in several different ways, including the recommended data transfer app to move our pictures, nearly 3,000 pictures of our 3 kids to my new phone! Ultimately this didn’t work, we decided the remaining amount owed on the phone was well worth keeping all the pictures of our children as well as possibly use this phone for our daughter’s line, needless to say we decided to just keep the phone and prepare to pay the difference on the next billing cycle. I get a call shortly after 5 in the afternoon about the phone, I was advised by Lee that I had to bring the phone back because it was already in their inventory as a trade-in. I explained what I was told by Matt, approved by a manager before I left the store the day prior. Lee proceeded to tell me that was a mistake on the employee’s part and I needed to bring the phone back, he has gotten very rude at this point. I explained what I had been advised, furthermore I can only be charged what I still owed on the phone, roughly $180. Lee informed me I needed to bring the phone back again, I explained to him that the employee’s mistake wasn’t my problem, put what I owe on my bill as I was advised would happen. He informed me at this point that he wasn’t technically the manager and couldn’t do anything like that and advised me that it was my problem and I needed to bring the phone back. I asked for names and a customer service number and terminated the call as it had quickly turned in to a harassment style conversation. you made a mistake on your end, correct that on your end! Your inventory is not my responsibility! Correct the issue and please do not contact me with any more unprofessional, harassing phone calls. I nor my family need any more stress in these hard-times being inflicted on us by this outbreak of the corona virus! We’re doing everything on our end to stay afloat, including paying our at&t cellular bill per our agreement with at&t.
  • 1 out of 5full starempty starempty starempty starempty star
    We’re right in the midst of a pandemic nationwide and a crisis globally and this is how my “customer service” went with a follow up call from sprint personnel employed at this location. My in-store service was great!! My review through the automated text system should reflect that. The call from Lee who initially identified as the manager the following evening changed my whole view on this store and my overall experience with at&t store employees as well. The initial conversation was professional and courteous, that quickly changed. Just a few minutes in to the call I realized I needed to have my wife start recording the conversation. We have 2 lines with at&t and was really considering adding a 3rd for our oldest daughter. After this, we may actually be considering switching providers altogether. I went to this location in person yesterday, Thursday April 16th with my wife’s phone, apparently ruined, later to find out after it died and was re-charged it worked just as before, only it had a busted screen, which happened several weeks prior. according to the store rep. Who handled my transaction. We decided to pay the difference and upgrade to newer phones, meaning our bill would reflect that adding payments for 2 new phones to our monthly payment. I had to leave, drive the half hour back home to get my I.d. As well a little over $500 in cash which had to be paid before we could upgrade. Ultimately this transaction went smooth, the representative, Matt who helped me in the store advised I could take my old phone home as it was still working, after he checked with a manager, this way I could transfer all my info. Via WiFi and a new app at home because he informed me it would take several hours. He did inform me as I was leaving that if I didn’t bring the phone back they could just put the difference of what I owed on the phone on my bill, a little over $180. I advised him I would touch base with my wife on that but that we would most likely just bring it back as a trade-in. Fast forward to Friday april 17th, one day later. We tried several times in several different ways, including the recommended data transfer app to move our pictures, nearly 3,000 pictures of our 3 kids to my new phone! Ultimately this didn’t work, we decided the remaining amount owed on the phone was well worth keeping all the pictures of our children as well as possibly use this phone for our daughter’s line, needless to say we decided to just keep the phone and prepare to pay the difference on the next billing cycle. I get a call shortly after 5 in the afternoon about the phone, I was advised by Lee that I had to bring the phone back because it was already in their inventory as a trade-in. I explained what I was told by Matt, approved by a manager before I left the store the day prior. Lee proceeded to tell me that was a mistake on the employee’s part and I needed to bring the phone back, he has gotten very rude at this point. I explained what I had been advised, furthermore I can only be charged what I still owed on the phone, roughly $180. Lee informed me I needed to bring the phone back again, I explained to him that the employee’s mistake wasn’t my problem, put what I owe on my bill as I was advised would happen. He informed me at this point that he wasn’t technically the manager and couldn’t do anything like that and advised me that it was my problem and I needed to bring the phone back. I asked for names and a customer service number and terminated the call as it had quickly turned in to a harassment style conversation. you made a mistake on your end, correct that on your end! Your inventory is not my responsibility! Correct the issue and please do not contact me with any more unprofessional, harassing phone calls. I nor my family need any more stress in these hard-times being inflicted on us by this outbreak of the corona virus! We’re doing everything on our end to stay afloat, including paying our at&t cellular bill per our agreement with at&t.
  • 5 out of 5full starfull starfull starfull starfull star
    Thank you to Matt at the Rookwood store. I went in expecting to have to buy a new phone. He had my phone up and running in just minutes. I am so pleased. And, grateful.
  • 4 out of 5full starfull starfull starfull starempty star

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