AT&T Store Cincinnati Rookwood

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 2692 Madison Rd in Cincinnati
Get directions to AT&T Store at 2692 Madison Rd Cincinnati, OH
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

2692 Madison Rd
Suite J
Cincinnati, OH 45208
US
We are located on Madison Rd, in Rookwood Pavilion Plaza, next to Starbucks.

Special Offers and deals in Cincinnati

Apple IOS

iPhone 13

Learn how to get iPhone 13 for up to $700 off with eligible trade-in.

Android Phone

Samsung Galaxy S22

Learn how new and existing customers get the Galaxy S22 for FREE with eligible trade-in.

Android Phone

Google Pixel 6a

Learn how to get the new Google Pixel 6a for $2/mo. with no trade-in required. See offer details.

GET AT&T INTERNET

Discover our best home internet plans with AT&T Fiber

Stay connected to everything you love with our superfast internet.

ALREADY A WIRELESS CUSTOMER?

Learn how to get a $300 reward card when you sign up for AT&T Fiber.

A special offer for our wireless customers.

AT&T PREPAID

Our lowest-priced monthly plan.

Get 5GB of high-speed data for $30/mo.

ONLINE & IN-STORE

Samsung Galaxy A03s

When you choose an AT&T PREPAID monthly plan.

Back To School Deals

Save 20% with code: B2S20

Enter the code at checkout to save on select cases, screens, and AT&T chargers for the whole family.

AirPods

AirPods Pro

Buy Apple Apple AirPods Pro with MagSafe

Apple IOS

iPhone 13

Learn how to get iPhone 13 for up to $700 off with eligible trade-in.

Android Phone

Samsung Galaxy S22

Learn how new and existing customers get the Galaxy S22 for FREE with eligible trade-in.

Android Phone

Google Pixel 6a

Learn how to get the new Google Pixel 6a for $2/mo. with no trade-in required. See offer details.

GET AT&T INTERNET

Discover our best home internet plans with AT&T Fiber

Stay connected to everything you love with our superfast internet.

ALREADY A WIRELESS CUSTOMER?

Learn how to get a $300 reward card when you sign up for AT&T Fiber.

A special offer for our wireless customers.

AT&T PREPAID

Our lowest-priced monthly plan.

Get 5GB of high-speed data for $30/mo.

ONLINE & IN-STORE

Samsung Galaxy A03s

When you choose an AT&T PREPAID monthly plan.

Back To School Deals

Save 20% with code: B2S20

Enter the code at checkout to save on select cases, screens, and AT&T chargers for the whole family.

AirPods

AirPods Pro

Buy Apple Apple AirPods Pro with MagSafe

About the Cincinnati Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Rookwood AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Rookwood AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
We have plenty of parking in front of our store!
manager photo
Meet our manager
Logan leads the team of friendly experts at the Rookwood AT&T storer and is proud to serve the Cincinnati community providing the best in wireless and entertainment solutions. Logan is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Great customer service
    Response from AT&T
    Hi! Thank you for reaching out. We sincerely appreciate you and all our customers!
  • full starempty starempty starempty starempty star1
    I am rating this for directv. DO NOT EVER GET DIRECTV. They will routinely jack the price up for the same service. Then if you call to cancel, they will magically offer you a promo price for being a valued customer.
    If that was the case, then why would I have to call to get the promo? Then, if you do get the promo, you have to be careful because it will end and your price shoots back up.
    When I tried to cancel, I told them I wanted it cancelled immediately. They scheduled it to be cancelled at the end of the month. I had to call back then days later to get it cancelled because they did not do it at midnight the day of the first call as they told me they would. They refunded me, but only from the day of the second call, not the first call. An extra $40. I had to call a third time. Spent over an hour on the phone for them to eventually tell me they can't do anything. I have had directv over 20 years and this is how they treat me at the end. So much for being a valued customer.
  • full starempty starempty starempty starempty star1
    Horrible, now locked into a contract for tv i was told didn't exist, also ran my credit after I specifically asked them not too, now when calling att customer service they say oh thats a store issue and happens all the time, you need to call them, also the reward they said you get the $100 turns out thats a lie too and the reward center said oh looks like you don't get one. So much lies have transpired here that I literally have to use my attorney to help get me out of this hole of deception.
  • full starempty starempty starempty starempty star1
    Horrible experience resulting from call the following day by in-store representative! My actual review is posted to google, Facebook page as well as store’s Facebook page, yelp to name a few! These reviews can and will be edited once customer service is rendered as it was explained to me in store!
  • full starempty starempty starempty starempty star1
    We’re right in the midst of a pandemic nationwide and a crisis globally and this is how my “customer service” went with a follow up call from sprint personnel employed at this location. My in-store service was great!! My review through the automated text system should reflect that. The call from Lee who initially identified as the manager the following evening changed my whole view on this store and my overall experience with at&t store employees as well. The initial conversation was professional and courteous, that quickly changed. Just a few minutes in to the call I realized I needed to have my wife start recording the conversation. We have 2 lines with at&t and was really considering adding a 3rd for our oldest daughter. After this, we may actually be considering switching providers altogether. I went to this location in person yesterday, Thursday April 16th with my wife’s phone, apparently ruined according to the store rep. Who handled my transaction. We decided to pay the difference and upgrade to newer phones, meaning our bill would reflect that adding payments for 2 new phones to our monthly payment. I had to leave, drive the half hour back home to get my I.d. As well a little over $500 in cash which had to be paid before we could upgrade. Ultimately this transaction went smooth, the representative, Matt who helped me in the store advised I could take my old phone home as it was still working, after he checked with a manager, this way I could transfer all my info. Via WiFi and a new app at home because he informed me it would take several hours. He did inform me as I was leaving that if I didn’t bring the phone back they could just put the difference of what I owed on the phone on my bill, a little over $180. I advised him I would touch base with my wife on that but that we would most likely just bring it back as a trade-in. Fast forward to Friday april 17th, one day later. We tried several times in several different ways, including the recommended data transfer app to move our pictures, nearly 3,000 pictures of our 3 kids to my new phone! Ultimately this didn’t work, we decided the remaining amount owed on the phone was well worth keeping all the pictures of our children as well as possibly use this phone for our daughter’s line, needless to say we decided to just keep the phone and prepare to pay the difference on the next billing cycle. I get a call shortly after 5 in the afternoon about the phone, I was advised by Lee that I had to bring the phone back because it was already in their inventory as a trade-in. I explained what I was told by Matt, approved by a manager before I left the store the day prior. Lee proceeded to tell me that was a mistake on the employee’s part and I needed to bring the phone back, he has gotten very rude at this point. I explained what I had been advised, furthermore I can only be charged what I still owed on the phone, roughly $180. Lee informed me I needed to bring the phone back again, I explained to him that the employee’s mistake wasn’t my problem, put what I owe on my bill as I was advised would happen. He informed me at this point that he wasn’t technically the manager and couldn’t do anything like that and advised me that it was my problem and I needed to bring the phone back. I asked for names and a customer service number and terminated the call as it had quickly turned in to a harassment style conversation. you made a mistake on your end, correct that on your end! Your inventory is not my responsibility! Correct the issue and please do not contact me with any more unprofessional, harassing phone calls. I nor my family need any more stress in these hard-times being inflicted on us by this outbreak of the corona virus! We’re doing everything on our end to stay afloat, including paying our at&t cellular bill per our agreement with at&t.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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