AT&T Store Cincinnati Sycamore

The place was hard to find. Sales person added onto my plan without my knowledge. Otherwise helpful.

Everything was great, staff very knowledgeable and professional.

The 2 employees that helped us were great!! We appreciated all their time that they took to get our 3 phones ready for use!

I came in to get a discount applied to my account that I get through my work. The girl in the store took over 20 minutes to get to me. She could not help me in the store because she did not know how to, so instead gave me a sticky note with a site to go to on my own to register for the discount, saying the "servers were down" and that it would be easy to do at home. Trusting her I went ahead and purchased a new phone as well, figuring I would register for the discount at home to make sure my bill was still manageable. She was not knowledgeable about the answers to any questions I had about the iPhone X and my different options. She couldn't give me any straight answers about pricing. I got the phone after figuring out pricing on my own, and I asked her what it brought my monthly bill total to. She told me a price which I thought was inaccurate so I asked how much my bill was beforehand. She told me a number that was significantly higher than what I had been paying the past 3 years that I've been with AT&T. At this point I had not gotten one correct piece of information or any help from her. I asked about screen protectors and she picked one out without showing me my options, then went ahead and put it on my new phone without telling me the cost. When she did tell me the cost, it was wrong. She also put on this very expensive screen protector crooked. When I got home to register for my discount, the site she gave me was incorrect and completely useless. So now I have to go out of my way and waste even more time to go to a different store that hopefully has a competent employee so I can actually get help with what I need. The store I went to was absolutely terrible and I hope to never have to return again, which is unfortunate because now every time I need something from this company, I have to inconvenience myself just to try and find someone who can do their job.

I told the female I had lost my IPhone. I wanted to change my phone number back to my old phone and showed the phone to her. She said she could do that. I am on my daughter's account, so when she accessed it, she said my daughter had to make me an authorized user, which I did and then returned. No problem.This time she said I was now an authorized user, but I had to know her pass code or last 4 digits of her soc number. Ok, but I told her I wished she had told me that the last time I was there. I went home and got that and returned.This time a guy was there. He told me the Verizon phone I had was too old and the phone number could not be changed back to it. He was at least nice, and seemed knowledgeable. So, I left. The female who I had the first 2 times could have checked first and told me that, but did not.I found on the internet that they had a flip-phone at the Rookwood Store. I thought I knew where Rookwood was, but I didn't and couldn't find it, so I went back home. I was coming back past the first store, so I stopped to ask the same guy which I71 exit was the other store. He said Dana road. I decided to try again.Well, I couldn't find it off Dana, so I came back home to get directions on the internet, and found out it is off the exit just before Dana - Edwards road. Oh well. You