AT&T Store Edmond Edmond East

I went in yesterday to exchange a iphone cord that was faulty and under warranty. I was told by male manager that I would need to sign in to be able to exchange cord. I asked why he couldn't do the exchange, but he told me a sales associate would have to do exchange. I don't mind waiting my turn, but after watching this particular manager just walk around the store and not actively helping someone else, I became a bit frustrated. I also watched a female manager go out of the store and move her car from back of parking lot to front parking spot in front of store, still neither of them had time do perform a simple exchange. At the 26 minute mark, I confronted male manager and again asked why he could not exchange cord, he said he was watching the floor and not able to do it. I told him he could just keep old phone cord. Unbelievable behavior. At that time, a sales associate became available and was able to exchange the cord. It took approximately 4 minutes. I was there from 2:00 - 2:31 pm on Friday, October 1.

Absolutely worst customer service. I went in to exchange phone cord that was not working and still under warranty. The male manager told me I would need to check in to do the exchange. When I questioned why he couldn’t do exchange, he said it would need to be done by sales associate. I don’t mind waiting my turn, but I waited 26 minutes and watched him just walk around store. I also watched female manager go out and move her car from parking lot to front parking spot by front door. Still no time to perform simple exchange. At 26 minute mark, I confronted male manager and asked again why he couldn’t do exchange. He said he had to watch the floor. I told him he could just keep old cord. At that point, there was a sales associate behind counter and he asked her to perform exchange. It took approximately 4 minutes. Yes, the sales associates were busy. Managers, not so much. I was there from 2:00 - 2:31 pm on Friday, October 1. Unbelievable.

Absolutely worst customer service. I went in to exchange iPhone charger. I was told by male manager that I would need to get signed in to exchange cord. He couldn’t perform that task,apparently, would have to done by sales associate. I don’t mind waiting my turn but I proceeded to wait 26 minutes just to watch him walk around store. The other female manager was there as well. I watched her go out and move her car from parking lot to front parking spot outside front door. Still they had no time to do a simple exchange. Yes, sales associates were busy. Managers, not so much. After I confronted male manager at 26 minute mark, I was told he was busy watching the floor and he couldn’t do the exchange. I told him he could just keep old cord. At that point, there was a sales associate behind the counter and he asked her to do the return. Exchange for new cord took approximately 4 minutes. Unacceptable. I was there at 2:00 pm - 2:31pm on Friday, October 1. How do you become a manager and are not able to perform exchanges? Or rather, unwilling?

Excellent customer service. Jake really took the time and stuck with the problem until it was fully resolved

Great customer service from Val! She knew exactly what we needed. Hooked us up with a new phone and watch service. She was very patient and knowledgeable.