AT&T Store Ashland Ashland

Great customer service! The Manger Hutch is awesome there! Best experience I have ever had in an AT&T store

This is my third visit in 2020 into the Ashland AT&T store. I bought my new iphone SE from a dark haired, hefty guy and had great service. It was very easy. I would give him 5 stars! Since then, I have gone in two more times and both times the younger man,Thomas, was working. When I came in, it was obvious from his body language which said loud and clear that he was not happy that I was coming in to the store with my questions. When we actually talked, he was very judgemental and impatient with my questions. He acted like young people do to 'older' people when they don't 'get it'-very impatient and judgemental, almost rolling his eyes. Today, my friend came in to buy a new phone becuz her phone burned up in the Oregon Alameda Fire. We talked about 5G and not needing it. He disagreed and started on a diatribe about and I quote "...if people in Ashland didn't protest everything..." I said that there are some things worth protesting. "Well, all your townspeople come in here and complain about not getting reception..." and on and on. Finally, I said that he and I didn't need to have this b.S. conversation, because my friend just wanted to buy a new phone. He shut up..."Oh, yeah...".
Thomas needs to learn some communication skills at the least. I will not come in again, calling first to see if he is there.

Today could have been one of those challenging frustrating days where nothing was going right. But thanks to a young man named Thomas Crawford who works for ATT at the Central Point store, but covering the Ashland store today by himself, the day became manageable. He was grace under fire with five customers descending upon him at once. He was calm, polite, knowledgable, helpful and even saved many of us a few dollars here and there. My phone wouldn't hold a charge, another customer lost his phone, while another needed a charger, and yet another didn't know what she wanted at all. Thomas, without giving into the demands of what could have been an incredibly stressful situation, addressed all of our needs. And due to his calm demeanor everyone else stayed calm and waited patiently. Customers even struck up conversation with appropriate masks and social distancing. This guy is an extremely valuable employee and deserves recognition. Thank you Thomas Crawford.

I realize Covid-19 is a viable excuse in a way, but I got anti Customer Service because I am Verizon another great excuse, but no one is going to be Positive about a Different Company when they are anti Customer Service! I was told they couldn't touch my phone. Why don't they have Sanitation Wipes to touch phones? I was was told I could not use their phone sadly I have in the past because of Verizon not being in this tiny Town. Why do they not have Sanitation wipes to clean the phone?

Jackson & Hutch helped us purchase two iPhone 11’s. Very informative and low key. After our initial visit, we left the store for a few minutes to chat in private, returned and made our purchase. Our phones came in a short amount of time and we were informed they were ready for pick up. It was an easy pick-up and both individuals were easy to deal with. We left the store with very good feelings and will continue to be customers there. We would encourage others to do the same.