AT&T Store Cornelius Cornelius

I visited this store, because the salesman working there two weeks ago told me my older Samsung phone couldn’t download new apps.. He did offer to set up my new phone once I purchased one. Took my new phone in today. A different young man was working there. He told me he couldn’t take the time to help set up my new phone, because of COVID time restrictions. He also told me my older Samsung 4 was too old to transfer info to newer phone and I would have to manually transfer info. He really offered no help and just seemed to want me out of there. I drove a mile down the road to Walmart where they have an AT&T department. A young man there said all the information I had been given at the AT&T store was incorrect and helped me load the app from google play store that transfers info from old phone to the new one. Used it successfully and now have functioning new phone. I am so disappointed with my experience at the Cornelius AT&T. I don’t know if the customer service man there was just that incompetent or if he just really didn’t want to take the time to help me even though there were no other customers in the store. I am 77 years old and not the best at new tech apps so really needed the help. I really recommend using the service at Walmart AT&T instead. He was great.

They don’t help at all, they sent us to the other Hillsboro stores saying they’re corporate which once we went to both we found out they aren’t either, save yourself the hassle the only corporate stores left Are the Washington square mall and the 185th and Tannasbourne locations go there!

If I could go negative in stars on the customer service on 11/27/2020, I would. The gentleman who couldn’t even take the time to listen and understand that I have been and continue to be stalked by my ex and was in need of changing vital information that was connected to my new account. He charged me money (homeless single mother of 2, again) to get a new number added to my account. Forced me to call customer service line in order to fix my issue.

I don’t want this guy to loose his job considering what everyone is going through but he does deserve to be shamed for treating people in an inappropriate manner. Especially if I am risking my life in order to secure the safety of my child and myself.

I went in 11/24/2020 and the gentleman who helped myself switch carries from Verizon was amazing. He was patient and helped me understand a lot of stuff about the benefits you guys offer. He if took the time to make sure the switch was actually going to help me before even charging me. Mind you I didn’t have to pay a thing up front. This is coming from a homeless single mother of 2 teen children. Thank you again and I hope that he continues to have the compassion to help and understand peoples lives and situations are only temporary.

I like this store, they are always happy to help.