AT&T Store Monaca Beaver Valley Mall

I was given an appointment for 10:30. I arrived to find that the store was not open until 11. Why would I then be given a 10:30 appointment. I saw my name on a screen until the store opened and then it disappeared. They took everyone there ahead of me.

Great Service !

Great Experience

Went to the store was entered into the queue. Was waiting an hour, when I asked the store manager if it would be much longer. Said another 15-20 minutes. At which point opened to leave. The manager stated I should have set an appointment if I did not want to wait. 1) you are in a mall. That implies foot traffic. 2) I wanted a phone not an appt. to see a doctor. 3) there were 4 employees. 2 worked with customers. 1 was a greeter and the manager. The 2 techs were helping the same customers for that whole duration. The manager helped no one and the greeter apparently was not trained to help customers. 4) they could have said at the beginning it would take time and suggest the appointment then vs telling me at the end I should have done it (making it my fault)
Never going back.

Worst experience every time we go there. The store is in the mall and they only have 2 people taking care of customers. Manager will stand up near the door greeting people and not helping. After waiting more than an hour we were told it was going to take another 15-20 minutes, and they were not busy!! ABSOLUTELY BAD CUSTOMER SERVICE. We always have to wait more than an hour and the staff is not even helpful. Stop going to that store. WILL NOT RECOMMEND ANYONE TO GO TO THE MONACA ATT STORE. Go to Robinson or Chippewa.