AT&T Store Quakertown Quakertown Plaza

I am disappointed in the service I received at the Quakertown location. I went in on April 9th 2021 with my daughters phone that wasn’t working. The person helping ,me said that since we couldn’t erase what’s in the phone will order another one since it’s under warranty and you can send the broken one back:
Monday; April 12th my daughter is getting calls from Fedex saying they can’t drop the package off since it was going to a PO Box:
I called the Quakertown store on the 12th and the person I dealt with on Friday was working: He said to tell them to return to sender and he will send out another phone and guaranteed it for either April 13th or 14th: I did provide him with an address to send it to: That night around 8 pm the same person called my phone to verify the address and that I will have the phone by the 14th which is my daughters birthday. Fedex did state that the the person helping me should know they need an address and they don’t ship to PO Boxes. I did ask this person this and he did state it didn’t go in the first time with the PO Box but it did go in the second time,
I didn’t receive the phone on the 13th and went in to track when I will be receiving it today the 14th and now it states it’s not coming from Fedex it’s coming from DHL from Texas and won’t arrive until April 22nd: Never had a problem at all with this store until this week. Now, we are without a phone from the 9th until April 22nd. Extremely disappointed in the service I received. The person was very nice and don’t want to put his name out there and maybe he didn’t realize all of this: But if you make a guarantee and the customer isn’t receiving their phone for two weeks it’s truly upsetting.

Shane the sales rep was amazing - helpful and patient!! Johnny the manager on site was wonderful! Worked hard and long to get the best deal for our business. Thank you so much!!

Employees are great but they are way under staffed. Every time I am I need of assistance there is a very long wait.

We couldn’t have been more disappointed. I was just in this location earlier today to switch my account to my husband’s line and possibly upgrade my phone. We were initially greeted by Christine who said she could help us. The process, which should have been quick and easy, took longer than expected. I also had billing questions regarding my watch line that I didn’t know existed. Instead of being understanding and polite, Christine had a very degrading attitude, starting “that my parents (who gifted me the watch) should know as two adults what they are getting billed for.” My parents are elderly and don’t understand the ins and outs of technology and AT&T doesn’t exactly have an easy to understand billing process. Once the switch was complete, Christine was quick to escort us out of the store, and didn’t even inquire if I wanted an upgrade that is a special when opening a new line. Disappointed is an understatement.

Everything new on the phone was explained in detail.