AT&T Store Quakertown Quakertown Plaza

Shane the sales rep was amazing - helpful and patient!! Johnny the manager on site was wonderful! Worked hard and long to get the best deal for our business. Thank you so much!!

Employees are great but they are way under staffed. Every time I am I need of assistance there is a very long wait.

We couldn’t have been more disappointed. I was just in this location earlier today to switch my account to my husband’s line and possibly upgrade my phone. We were initially greeted by Christine who said she could help us. The process, which should have been quick and easy, took longer than expected. I also had billing questions regarding my watch line that I didn’t know existed. Instead of being understanding and polite, Christine had a very degrading attitude, starting “that my parents (who gifted me the watch) should know as two adults what they are getting billed for.” My parents are elderly and don’t understand the ins and outs of technology and AT&T doesn’t exactly have an easy to understand billing process. Once the switch was complete, Christine was quick to escort us out of the store, and didn’t even inquire if I wanted an upgrade that is a special when opening a new line. Disappointed is an understatement.

Everything new on the phone was explained in detail.

Upgraded our iPhones. CS rep was very courteous and helpful. Having been an AT & T customer for over 15 years it irritates me that I have to pay an activation fee.