AT&T Store Houston Copperwood

worse customer service ive experienced in my life.they messed up a trade in for my phone and wont give me credit for it.

Terrible service--We bought our phone at Walmart. We had great service and was able to upgrade our service there too. So sad.....

This store is absolutely not about customer service. If your not buying a cellphone, forget about it. Even AT&T subscribers are treated like stepchildren at this store. Absolutely terrible customer service, they REALLY need to address it.

Very disappointed with the lack of service I received on December 2, 2020. I waited 10 minutes before anyone acknowledged my presence. After giving someone my name I waited another 20 minutes and no one ever advised me of how long the approximate wait before I would be helped. I left. This came on the heels of having spent 2 hours trying to process a claim for a replacement phone through the insurance company. After more than 20 years with at&t this was my worst experience. I returned the next day and was helped almost immediately with the new phone I received from the insurance company.. Then I was told that they no longer transferred data from the old phone to the new and there was a number to call to help me do that. I am a senior citizen (75+). Perhaps at&t should consider giving special assistance to seniors who may have difficulty with the technology.

Was greeted immediately as I walked in the door by Omair who was extremely helpful and patient. He took care of everything and now i have a better plan with AT&T ...and it was easy for me because of Omair. Thank you Omair!