AT&T Store Fairfax Fair Oaks Mall

Switched to AT&T and it’s been a nightmare. Cory Riddle set my business account up and quoted a monthly bill. The bill has been overcharged for months and I was assured several times by him that the bill issue was corrected. I am now receiving calls from AT&T stating that I am pass due and need to pay my bill now. Cory Riddle is now ignoring my calls and text. I actually believe he has blocked my number. This is the worst I have seen a new customer treated.

I called before leaving my house to see if they had a particular watch in stock. Corey said he had 1 left so I told him I'd be over in 30 minutes. I get there and Corey is busy but there are two other kids just standing around so I ask one of them to help me instead (which he seemed extremely annoyed by). He's asking me questions that I can't hear because the prank show they're watching on the store tv is at full blast and he won't turn it down even when I tell him about it. He pulls the watch from the counter so I'm thinking at least this should be over soon. He scans it, goes in the back room, then Corey goes too. They come back to tell me they can't sell me the watch because it's locked for 24 hrs because someone else tried to buy it. Uhhhh...ok. So I ask them why did they have me drive out for nothing. He said it was an honest mistake, there's nothing they can do about it and to try buying it at the apple store. What it seemed more like is that he was annoyed I pulled him from his show and didn't want to sell it to me in retaliation. The associates here are atrocious. Get a new staff or train them better. I'll be buying online.

The store hours say that it’s open at 9am and it’s not. The online website and mall directory says so also. The a manger David said he doesn’t gave the staff to open? Then he proceeds to tell me he doesn’t know what the hours online at att.com or the mall says different hours. Made a trip out of my way to come here because it opened at 9 but now I have to travel somewhere else’s will never be coming back to this store. Not to mention he insisted talking through the door and wouldn’t even to talk to me.

If I could give a zero, I would. This has been by far the worst experience I've ever had. I've now been dealing with AT&T for over 4 months thanks to screw ups at the store. Specifically with sales associate, Sonny. In June we went to the store to get my son a new phone. Well, the only promo was the BOGO. Sonny assured us that we would have no problems. Wrong. It's been nothing but a problem. I've gone through red tape galore trying to get the phone line cancelled.

He also worked us a "deal" for our direct tv. We just had to cancel service for four days and switch service to my name and not my husbands.

Well, corporate caught that little scam and I no longer have Direct TV.

Don't trust Sonny or this store.

I'm very satisfied with the assistance received. the people who helped me were very professional.