AT&T Store Burlington Burlington Boulevard Plaza

Got a new s10 phone because they said i would receive 300$ for my s8, Never got it and followed up numerous times, completely got ripped off and ended up getting some stupid 40$ gift card to buy over priced crap so basically gave away my phone, And to top it off they transferred my old to new phone stuff and lost all my photos, was so un happy about the whole experience and will be switch to another company, I've been with them around 20 years

I Love this store. I’ve had nothing but great service and advice. Alex is a great manager and leader.

I usually do not write any reviews from my visits to any restaurant or retail store but the service provided by Fernando was the worst I have ever seen. He spent more time talking about himself and how horrible the other AT&T stores are than trying to actually help me in store. For some reason this guy does not like Customer service department, Bellingham, Oak Harbor, Anacortes, or the Lynden AT&T stores because he would only talk bad about the other stores. I hope that other customers in the store were not persuaded by his comments. Next time I will just drive a little further to get assistance at a different location. I hope someone sees this and fixes the employee's behavior. Does not make AT&T look good as a company when employees talk bad about other AT&T locations or departments.

Today my husband and I went to the AT&T store in Burlington, WA. We were met by Elio the moment we walked into the store. He worked with us for more than an hour, past his lunch time, to accomplish all the things we wanted to do with our two new phones. He would not let us leave until both phones were working properly, and we understood the changes that were made. He was extremely knowledgeable, friendly, interested in us, listened to our desires, and took charge of the complicated situation. I would highly recommend him to others with AT&T cell phone issues. An outstanding representative of their company, their store and a former Marine. Thank you sir, for your military service, and your awesome customer service today.

This has to be the worst corporate owned AT&T store I've ever been to. For Starters the Associate that started to "help" me had a serious hygiene problem. Dirty clothes, dirty looking untrimmed beard, dirty beanie. I personally would not leave my house like that let alone come to my place of business. I told the guy my issue, He responded by saying he had no knowledge of the problem and that the feature wouldn't be out until next year. Fortunately I had already been on AT&T Support earlier in the day and they told me just to get a new sim card and call them back and they would program it. After having to get another associate(they said he was the manager but I doubt that as well) to come out to give me a new Sim Card I called AT&T support which very happily and quickly took me through the process. They also stated that the store should have had no problem doing this and it would have been much faster for them to do so. Unfortunately I never got to explain how simple a process it was for someone who knew what they were doing to fix the problem.