AT&T Store Martinsburg Martinsburg

Horrible service this morning. As soon as I walked in the fellow did not want to help me. Told him I might want to upgrade and keep the same payment or close. He said “not gonna happen”. Really? Wouldn’t you have said, “ sure, let’s see what we can do?” And then this ATT customer for over 20 years might have agreed to something slightly over what I am paying now. Thanks for nothing Matthew.

Jordan went above and beyond to help me He was very knowledgeable But when there 1/20/21 printer was out of TONER couldn't print my infomation

Everything sounded great in the store until Justin (store manager) talked us into switching our account to business and adding lines we didn’t need, traded in a phone were told we would recieved bill credits until the total amounts to $899 ($100 a month) that didn’t happen, we basically gave them our phone for nothing (crooks), we’re told we’d receive the iPhone 12 for $10 a month for adding a line, we pay over $30 a month for that phone, was told if we purchased an iPhone 11 we’d pay $5 a month for that phone again we pay almost $30 for that phone, were told we’d get several bill credits monthly because of the new phones/lines and upgrades, that didn’t happen! switched our account from consumer to business, added lines, we received a $500 bill for an account that was supposed to be closed , never mind the fact that we spent over $500 in store that day and a $377 bill on our new business account which we were told wouldn’t be any higher than $225, tried contacting him to get it resolved since he clearly made the mistakes on our accounts, can not get a response. Do yourself a favor save time and money and go to sprint or a different cell carrier.

Tyler was very helpful and courteous.

Because the AT&T Store in Martinsburg lost our iPhones and Samsung phone that we traded in November 2019, our bills have always been $100+ higher than promised. Every month we try to get the bill corrected and it never is fixed permanently. Counting the months until our contract is over! It's not our fault the store personnel lost our traded phones!