AT&T Store Madison Madison East

I cant rate this company no stars specifically this store on east Washington street in Madison Wisconsin. I called this store location for help specifically because we bought telephone and internet service for one home and internet in our other home through this store. I asked for help and got no where during the first call. The sales rep hung up when I got upset and asked to talk with supervisor or manager and the male sales rep. Hung up on me so I called back and got the same response. We exercised our rights and they were denied. Also I said I would bring the wifi router and cords that were at&t's and a male representative said not too. Now we get a call about returning the router etc. They need to be fired for this behavior. So we went with a different company. I'm calling corporate to let them know about this. I suggest anyone who wants telephone or cable or Internet go with spectrum which is charter communications god bless everyone merry Xmas!!!

Management seems to have changed. Messed up the check ins, absolutely zero urgency or organization.
You can't walk in and just buy a phone? What happens if someone wanted a pair of headphones? Is that an hour wait? They removed the price tags from some of the phones so you can't compare while waiting for someone to figure out their apple watch nonsense.

My wife and I went into the store to upgrade our two older phones. We made an appointment on-line thinking it be helpful. We entered the store and where greeted at the door by a sales person. We mentioned the appointment but was not asked our name or did he give us his name. He asked what we needed and I mentioned the upgrade which was also in the appointment e-mail. As we expected Brian showed us the newest and greatest available phones. At that point we mentioned that we don't need that level of phone or wanted to pay $1700 could we see your lower priced options.
Brian then showed us the area where the much cheaper phones where displayed. This is where Brian completely disengage in having any interest in helping us with our phone needs. As we started to look at the phones Brain stepped aside from us, turned his back to the table of phones we where looking at, crossed his arms in front of his chest and started watching the TV behind us. I have never been more insulted. In the past I have gotten good in store service from this location. I always try to do my business in person but this experience has changed my mind at least with this ATT store. I then interrupted Brian's TV watching to ask to help turn on a couple of the phones on display. Neither of the phones work. Brain said that they must not have been charged. I then asked Brian if the one phone that we got to turn on was in stock. I only did that so I could ask my wife if she saw the same thing I did. She was just as shocked as I was. We were hoping to have new phones today. When Brian returned we said the we will order our new phones on-line, asked for his name an left the store. Before I left I should have asked to see the manager but being so mad, it wouldn't have been the best time to have that discussion. 7-29-21, 4:00 PM. Check your cameras.

Please change your store hours online to reflect the paper print out that is taped on the door.

Best customer service received today by Madison. He was very patient and help my family and I through everything and tried to get us the best deals!