AT&T Store Madison Madison East

In-store shopping
Curbside pickup
In-store pickup
Map of 3902 E Washington Ave in Madison
Get directions to AT&T Store at 3902 E Washington Ave Madison, WI
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

3902 E Washington Ave
Madison, WI 53704
US
We are located next to Einstein Bagels at the intersection of East Washington Ave and Lien Rd.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Madison

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 mini

    Phone

    Learn how new and existing customers get iPhone 13 mini for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for $0 with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Madison

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Madison?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Madison Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Madison East AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Madison East AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
manager photo
Meet our manager
Anastasia leads the team of friendly experts at the Madison East AT&T store and has been with AT&T for 8+ years and is proud to serve the Madison community providing the best in wireless and entertainment solutions. Anastasia is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Management seems to have changed. Messed up the check ins, absolutely zero urgency or organization.
    You can't walk in and just buy a phone? What happens if someone wanted a pair of headphones? Is that an hour wait? They removed the price tags from some of the phones so you can't compare while waiting for someone to figure out their apple watch nonsense.
  • full starempty starempty starempty starempty star1
    My wife and I went into the store to upgrade our two older phones. We made an appointment on-line thinking it be helpful. We entered the store and where greeted at the door by a sales person. We mentioned the appointment but was not asked our name or did he give us his name. He asked what we needed and I mentioned the upgrade which was also in the appointment e-mail. As we expected Brian showed us the newest and greatest available phones. At that point we mentioned that we don't need that level of phone or wanted to pay $1700 could we see your lower priced options.
    Brian then showed us the area where the much cheaper phones where displayed. This is where Brian completely disengage in having any interest in helping us with our phone needs. As we started to look at the phones Brain stepped aside from us, turned his back to the table of phones we where looking at, crossed his arms in front of his chest and started watching the TV behind us. I have never been more insulted. In the past I have gotten good in store service from this location. I always try to do my business in person but this experience has changed my mind at least with this ATT store. I then interrupted Brian's TV watching to ask to help turn on a couple of the phones on display. Neither of the phones work. Brain said that they must not have been charged. I then asked Brian if the one phone that we got to turn on was in stock. I only did that so I could ask my wife if she saw the same thing I did. She was just as shocked as I was. We were hoping to have new phones today. When Brian returned we said the we will order our new phones on-line, asked for his name an left the store. Before I left I should have asked to see the manager but being so mad, it wouldn't have been the best time to have that discussion. 7-29-21, 4:00 PM. Check your cameras.
  • full starempty starempty starempty starempty star1
    Please change your store hours online to reflect the paper print out that is taped on the door.
    Response from AT&T
    Hello Sonny M We apologize and want to correct this! We will work on updating our google page to reflect proper hours.
  • full starfull starfull starfull starfull star5
    Best customer service received today by Madison. He was very patient and help my family and I through everything and tried to get us the best deals!
    Response from AT&T
    Hello Abbey I Thank you for the amazing review! Madison is one of our best! Happy to hear he was able to help you out. Have a great day!
  • full starempty starempty starempty starempty star1
    It seems every individual employee of AT&T has been trained out of a different manual, and with an apparent lack of any supervision or accountability, why would they care how their customers feel when they walk out of the store? The last time I tried to fix an ongoing billing mistake (my 4th visit about the issue) I was told the mistake can’t even be fixed at that location. Not sure who could have told me that the last 3 visits, but to top it off, I was also given “personal” attention by one of their lower level employees, who made several remarks about my fiancée and I—easily within earshot. They handle security issues with complete disregard for, well, security. Back to that billing matter: I am paying for 3 phones. At face value that’s not too extreme of an announcement—except I only use ONE phone. It has been about 4 months I’ve been charged for 3 lines with only one being my own. No one is capable of fixing this issue. Maybe I just need to pay attention more to what these companies pay attention to: social media, Yelp, and any other social forum that will listen.
    Response from AT&T
    Hello Cole B This is not the experience we wanted you to have. Please contact the store at 608-245-6000 and ask for Anastasia so we can get a resolution for you.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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