<div className='type-base pad-t-md'><p>Eligible iPhones and iPads (<span tabindex='0'  role='link' class='unlockRequirementJumpLink link-text2 color-cobalt' style='cursor: pointer; text-decoration: underline;'>see requirements</span>) that are active on the AT&T network should <strong>automatically unlock</strong>. Apple Watch does not require an unlock request.</p></div>

<div><p>Have an AT&T Prepaid® iPhone? Or not an AT&T customer? You’ll need to <a href='/deviceunlock/unlockstep1' target='_blank'>submit an unlock request</a>.</p></div>

<div className='type-base'><div><p>There are two places to check your Apple device’s unlock status:</p><p><strong>In account overview</strong></p><p class='mar-t-xs'>If you’re an AT&T customer, <a href='https://www.att.com/acctmgmt/signin' target='_blank'>sign in to your account overview</a> and check the individual device’s unlock status.</p><p><strong>On your device</strong></p><p><ol><li>Open your device <strong>Settings</strong>.</li><li>Tap <strong>General</strong> and then <strong>About</strong>.</li><li>Scroll to <strong>Carrier Lock</strong>. If you see <strong>No SIM restrictions</strong>, your device is unlocked.</li></ol></p><p>If you see <strong>SIM locked</strong>, your device isn’t eligible to be unlocked yet.</p><p>Don’t have an AT&T wireless account? You can submit an unlock request.</p></div></div>

We’ve approved your request [[orderId]] to unlock your device with IMEI [[imei]].

Follow these steps to unlock your device.  

Your request is approved!

Don't know your IMEI? Call <b>*#06#</b> on your device, or go to your device settings to get it.

You'll find the request number in the email we sent you.

Current status - IN-PROGRESS

Don’t know your IMEI number? Call <b>*#06#</b> on your device to get it.

You can unlock your device using its make and model. Or, use your 15-digit IMEI number.

Device unlock instructions

Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number.

Unlock Your Phone or Device - AT&T Device Unlock

Check Phone or Device Unlock Status - AT&T Device Unlock

<div className='type-base pad-t-md'><p>Eligible Google devices (<span tabindex='0' role='link' class='unlockRequirementJumpLink link-text2 color-cobalt' style='cursor: pointer; text-decoration: underline;'>see requirements</span>), that are active on the AT&T network should <strong>automatically unlock</strong>.</p></div>

<div><p><strong>Not an AT&T customer?</strong></p><p>You’ll need to <a href="https://www.att.com/deviceunlock/unlockstep1" target='_blank'>submit an unlock request</a>.</p></div>

<div><p><strong>AT&T Prepaid</strong></p><p>Have an AT&T Prepaid® phone with six months of service? Use the <a href='https://play.google.com/store/apps/details?id=com.att.deviceunlock&hl=en_US&gl=US&pli=1' target='_blank'>AT&T Device Unlock</a> app to unlock.</p> </div>

<div><p>You can check your device’s unlock status in your account overview.</p></div><p class='mar-t-xs'>If you’re an AT&T customer, <a href='https://www.att.com/acctmgmt/signin' target='_blank'>sign in to your account overview</a> and check the individual device's unlock status.</p><p>Don’t have an AT&T wireless account? You can submit an unlock request.</p></div>

For $10 a day, use your phone like you do at home in over 210 destinations.

Don't know your IMEI? Dial *#06# on your device to find it.

Have your IMEI and request number handy to check the status. You can find both in the email or text we sent you.

<div class='type-base width-full'><div><h2 class='heading-md rte-styles'>Unlock requirements</h2><p class='pad-t-sm'>The following criteria must be met to unlock an AT&T device.</p></div><div class='pad-t-md'><h2 class='heading-sm rte-styles'>Device purchased 60+ days ago</h2><p class='pad-t-xxs'>Your AT&T device must have been purchased more than 60 days ago. It can’t be active on another AT&T account.</p></div><div class='pad-t-md'><h2 class='heading-sm rte-styles'>Device paid in full</h2>      <p class='pad-t-xxs'>Your device was paid in full when purchased or paid off through an installment plan. Your <a href='https://www.att.com/acctmgmt/passthrough/installmentplan'>installment balance</a> must be zero before unlocking.</p>    </div>    <div class='pad-t-md'>      <h2 class='heading-sm rte-styles'>Device not reported lost/stolen</h2>      <p class='pad-t-xxs'>Your device hasn't been reported lost, stolen, or involved in fraud.</p>    </div>    <div class='pad-t-md'>      <h2 class='heading-sm rte-styles'>Account must be current</h2>      <p class='pad-t-xxs'>If you’re a current AT&T customer, your bill cannot be past due. To make a payment, <a href='https://www.att.com/acctmgmt/passthrough/makepayment'>sign in to your account</a>.</p></div><hr class='mar-t-md mar-b-md'/>    <div>      <h2 class='heading-md rte-styles'>Not an AT&T customer?</h2>      <div class='pad-t-sm'>        <div class='type-base'>If you don’t have an AT&T account and want to unlock an AT&T device, <a href='/deviceunlock/unlockstep1'>submit an unlock request</a>.</div>      </div>    </div>    <hr class='mar-t-md mar-b-md'/>    <div>      <h2 class='heading-md rte-styles'>AT&T Prepaid</h2>      <div class='flex pad-t-sm'>        <div>          <div class='flex flex-items-center'>            <div>AT&T Prepaid® phones with six months of service can be unlocked.</div>          </div>          <div class = "pad-t-sm">Have a Prepaid iPhone? You’ll need to <a href='https://www.att.com/deviceunlock/unlockstep1'>submit an unlock request</a>.</div>        </div>      </div>      <div class='flex flex-items-center pad-t-sm'>        <div class='pad-t-xxs'>Android phones need to use the <strong>AT&T Device Unlock</strong> app. <a href='https://play.google.com/store/apps/details?id=com.att.deviceunlock&hl=en_US&gl=US&pli=1' style='text-decoration:none;font-family:font-bold'>View in app store &gt;</a></div>      </div>    </div>    <hr class='mar-t-md mar-b-md'/>    <div>      <h2 class='heading-md rte-styles'>Deploying for active duty?</h2>      <div class='flex pad-t-sm'>        <div class='iconStyle mar-r-xxs'>          <?xml version='1.0' encoding='UTF-8'?><svg aria-label='Active Duty' width='42' height='42' viewBox='0 0 42 42' fill='none' xmlns='http://www.w3.org/2000/svg'><path fill-rule='evenodd' clip-rule='evenodd' d='M27.5013 37.5156L21 34.0944L14.4988 37.5156L15.75 30.275L10.5 25.1475L17.7713 24.0888L21 17.5L24.2506 24.0888L31.5219 25.1475L26.25 30.275L27.5013 37.5156ZM21 33.1056L26.3419 35.9144L25.3225 29.9688L29.6406 25.7556L23.6687 24.8806L21 19.4775L18.3312 24.8894L12.3594 25.7644L16.6775 29.9775L15.6581 35.9144L21 33.1056Z' fill='#009FDB'/>            <path fill-rule='evenodd' clip-rule='evenodd' d='M31.9375 4.375H10.0625C8.61275 4.375 7.4375 5.55025 7.4375 7V19.8187L16.4675 23.3188L16.7825 22.505L14.875 21.77V5.25H20.5625V16.1875H21.4375V5.25H27.125V21.77L25.2175 22.5138L25.5325 23.3275L34.5625 19.8187V7C34.5625 5.55025 33.3872 4.375 31.9375 4.375ZM14 21.4375L8.3125 19.25V7C8.3125 6.0335 9.096 5.25 10.0625 5.25H14V21.4375ZM33.6875 19.25L28 21.4375V5.25H31.9375C32.904 5.25 33.6875 6.0335 33.6875 7V19.25Z' fill='#1D2329'/>          </svg>        </div>        <div class='flex flex-items-center'>Unlock before paying off your device. When you submit your unlock request, let us know that you’re deploying, then submit your deployment docs via email.</div>      </div>    </div>    <div class='pad-t-md'>      <h2 class='heading-md rte-styles'>Business-owned devices</h2>      <div class='flex pad-t-sm'>        <div class='iconStyle mar-r-xxs'>          <?xml version='1.0' encoding='UTF-8'?>                       <svg aria-label='Owned Devices' width='42' height='42' viewBox='0 0 42 42' fill='none' xmlns='http://www.w3.org/2000/svg'><path fill-rule='evenodd' clip-rule='evenodd' d='M25.2235 6.5625H16.7765L14.7715 11.375H5.25C3.80044 11.375 2.625 12.5504 2.625 14V21.4375V33.25C2.625 34.6996 3.80044 35.875 5.25 35.875H36.75C38.1996 35.875 39.375 34.6996 39.375 33.25V21.4375V14C39.375 12.5504 38.1996 11.375 36.75 11.375H27.2285L25.2235 6.5625ZM26.2806 11.375L24.64 7.4375H17.3596L15.7193 11.375H26.2806ZM5.25 24.0625C4.57774 24.0625 3.96444 23.8097 3.5 23.394V33.25C3.5 34.2163 4.28369 35 5.25 35H36.75C37.7163 35 38.5 34.2163 38.5 33.25V23.394C38.0583 23.7893 37.482 24.0373 36.8484 24.0607L36.75 24.0625H32.375V23.1875H36.75C37.687 23.1875 38.4523 22.4506 38.4979 21.5248L38.5 21.4375V14C38.5 13.0337 37.7163 12.25 36.75 12.25H5.25C4.28369 12.25 3.5 13.0337 3.5 14V21.4375C3.5 22.3745 4.23691 23.1398 5.16267 23.1854L5.25 23.1875H9.625V24.0625H5.25ZM28.875 24.0625V23.1875H13.125V24.0625H28.875Z' fill='#1D2329'/>            <path d='M11.8125 21V26.25H10.9375V21H11.8125Z' fill='#009FDB'/>            <path d='M31.0625 21V26.25H30.1875V21H31.0625Z' fill='#009FDB'/>          </svg>        </div>        <div>          <div class='flex flex-items-center'>            <div>Business devices that are on a contract can be unlocked once the service commitment term has ended.</div>          </div>          <div class='pad-t-xxs'><a href='https://www.att.com/support/article/wireless/KM1262649/' style='text-decoration:none;font-family:font-bold;'>Learn more &gt;</a></div></div></div></div> </div>

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Unlock an AT&T device

Did you already submit an unlock request?

You can request to unlock your AT&T phone or device if you meet the eligibility requirements. We’ll ask for a few details and then let you know if it’s eligible to unlock.

Select your device’s brand to see unlock info.

https://www.att.com/international/day-pass/

Read the support article Unlock a device for tips and answers to common questions.

Device unlock help

Make sure you meet the requirements to unlock your phone, tablet, or mobile hotspot. You can then submit a request to unlock your device.

Taking a trip? You don't have to unlock your device. Learn how to use your talk, text, and data in over 100 countries with International Day Pass.

Be sure your AT&T phone, tablet, or mobile hotspot is nearby. FYI: We can only unlock devices that work on the AT&T network. Some unlocked phones may not be compatible with other providers.

Taking a trip? You don't have to unlock your device. Learn how to use your talk, text, and data in over 200 countries with International Day Pass.

Unlock your device

Follow these steps to unlock your device. You need your IMEI. To find  it, call <b>*#06#</b> on your device or go to your device settings.

Submit an unlock request

You can request to unlock your AT&T phone or device if it's paid in full. We'll ask for a few details and then let you know if it's eligible to unlock.

Submit your request using the most recent version of the AT&T Device Unlock app on your phone.

Did you complete your unlock request? Have your IMEI and request number handy to check the status. You can find both in the email or text we sent you.

Check your unlock request status

<div className='type-base pad-t-md'><p>If your device is eligible to be unlocked (<span tabindex='0' role='link' class='unlockRequirementJumpLink link-text2 color-cobalt' style='cursor: pointer;'>see requirements</span>), you can start a request.</p></div>

<div><p>Have an AT&T Prepaid® phone with six months of service? Use the <a href='https://play.google.com/store/apps/details?id=com.att.deviceunlock&hl=en_US&gl=US&pli=1' target='_blank'>AT&T Device Unlock app</a> to unlock.</p></div>

Thanks! We're getting things started.

Dial <b>_#06#</b> on your device to find your IMEI.

Look! The important legal stuff.

Heads up:

Been called to active duty? If you submit your TCS or PCS (temporary/permanent change of station) documents, you may not have to complete your installment agreement or contract to unlock your device.

Have a business-owned device? Be sure your company authorizes any unlock requests.

Follow these instructions to unlock your device.

Yay! Your request is approved.

We'll send an email with your device unlock request info. If you give us your mobile number, we'll also text you request updates.

Thank You for Submitting a Device Unlock Request:

 for tips and answers to common questions.

We'll send you a link to confirm your unlock request.

Your unlock request is in review now. Please allow two business days to process it.

 We'll send you an email message soon with the status of your request, or check it yourself on the

Please keep this information for future reference.

Didn’t confirm your unlock request within 24 hours? 

Want to unlock a device and take it with you? We can help. We can unlock any devices designed to work on our network. You'll do everything online, in one place. If you need a little help, read the step-by-step tutorial

Bringing a device to AT&T? We can help with that too. But, first you must contact your wireless provider to unlock it.

your smartphone, tablet, or mobile hotspot.

<p>Before you submit your unlock request, make sure you meet these requirements:</p>\n<ul>\n<li>Your AT&amp;T device isn't reported lost, stolen, or involved in fraud.</li>\n<li>Your device has been paid in full:<ul>\n<li><b>Purchased on installment plan, paid off through monthly bill:</b> Submit your unlock request at the start of your next bill period.</li>\n<li><b>Purchased on installment plan, paid off early:</b> The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.</li>\n<li><b>Paid in full when purchased (not on installment plan):</b> You must wait 60 days from your purchase date to submit an unlock request.</li>\n</ul>\n</li>\n<li>You don’t have a past due balance on your account.</li>\n<li>Your device isn't active on another AT&amp;T account.</li>\n<li>Business accounts must wait 30 days after an early upgrade before unlocking a device that was on a two-year contract.</li>\n<li>Your AT&amp;T Prepaid® device has at least six months of service on the AT&amp;T network.</li>\n</ul>\n<p><b>Heads up:</b></p>\n<ul>\n<li>Been called to active military duty? If you submit your TCS or PCS (temporary/permanent change of station) documents, you may not have to complete your installment agreement or contract to unlock your device.</li>\n<li>Have a business-owned device? Be sure your company authorizes any unlock requests.</li>\n</ul>\n<p><b>Important details</b></p>\n<p>We reserve the right to deny any unlock request that we conclude would result in an abuse of this policy or is part of an effort to defraud us or our customers. We further reserve the right to alter this policy at our discretion without advance notice. If during any single month, more than 100 requests are made from a single source, and if more than 10% of those requests are duplicate IMEI numbers, we won't process unlock requests from that source.</p>\n

Before you submit your unlock request, make sure you meet these requirements:

Not an AT&T customer?

But, you can still <a class='anchorLinkColor' href='/deviceunlock/status' target='_blank'>check your device unlock status</a>. Be sure to have your unlock request number and IMEI handy.

Oh no! We can't confirm your info right now.

But, if you have your unlock request number and IMEI handy, you can still 

Hmm ... that link was only good for 20 status checks per day.

If you don’t have your request number, you can submit another request. 

If you have your unlock request number and IMEI from the email we sent you, 

Your link expired. Here are your options

Thanks! We've received your request and we'll get back via email.

Business accounts

Be sure the person making the request is authorized by a current or former AT&T business customer.

Service commitment or installment plan accounts

If you did an early upgrade, you can't request to unlock your previous device before the 14-day buyer's remorse period ends.

Your account must be active for at least 60 days with no past due or unpaid balance.

When you become eligible for an unlock, you'll see an alert on your myAT&T account overview when you log in.

Prepaid / GoPhone accounts

Your device must have been active for at least 6 months of paid service.

Non-AT&T mobility customers

If you've never had an AT&T wireless account, be sure your request meets all the device requirements shown above.

Deployed military personnel (current AT&T customers only)

Be sure to send us your deployment verification and meet all the requirements for devices.

To unlock your device, military personnel don't need to complete installment plans or service commitments. You also aren't required to pay early termination fees.

AT&T may limit the number of devices military personnel can unlock.

We’re sorry about this, but it looks like we’re having technical issues. Please give us a few minutes to sort it out, and then try again.

Thanks! We're emailing you a link.

Thanks! We got your request.

Don't know your IMEI? Dial <b>_#06#</b> on your device to find it.

Check your unlock status

Verify your info

What's next?

<div className='type-base pad-t-md'><p>Eligible Samsung devices released before September 1, 2025 (<span tabindex='0' role='link' class='unlockRequirementJumpLink link-text2 color-cobalt' style='cursor: pointer;'>see requirements</span>) that are active on the AT&T network require an unlock request. Samsung smartwatches don’t require an unlock request.</p> <p>Not an AT&T customer? You’ll need to <a href='https://www.att.com/deviceunlock/unlockstep1' target='_blank'>submit an unlock request</a>.</p></div>

<h2 class='heading-md rte-styles'>Auto unlock for Samsung devices</h2><p class='pad-t-sm'>Eligible Samsung devices (<span tabindex='0' role='link' class='unlockRequirementJumpLink link-text2 color-cobalt' style='cursor: pointer;'>see requirements</span>) that are active on the AT&T network should <strong>automatically unlock</strong>.</p></div>

<div className='type-base'><p>There are two places to check your Samsung device’s unlock status:</p> <p><strong>In account overview</strong></p> <p>If you’re an AT&T customer, <a href='https://signin.att.com/' target='_blank'>sign in to your account overview</a> and check the individual device’s unlock status.</p> <p><strong>On your device</strong></p> <p><strong>For models released before September 1, 2025:</strong></p> <p>To find out if your Samsung device can be unlocked using a code, follow these steps:</p> <ol> <li>Open <strong>Settings</strong> on your Samsung device.</li> <li>Scroll down and tap <strong>About phone</strong>.</li> <li>Tap <strong>Software information</strong>.</li> <li>Look for <strong>Service provider software version</strong>.</li> </ul> <p><br>You’ll see text like this: ATT/ATT, ATT/ATT</p> <p>What it means:</p> <ul> <li>If the text ends in <strong>ATT</strong>, your device was originally from AT&T and can be unlocked. <strong>Go ahead and</strong> <a href='https://www.att.com/deviceunlock/unlockstep1' target='_blank'>submit your unlock request</a>.</li> <li>If the text contains <strong>ATT</strong> but ends in something else, the device was unlocked before coming to AT&T. <strong>It’s unlocked</strong>. <strong>You’re all set</strong>.</li> <li>If the text doesn’t contain <strong>ATT</strong> at all, the device isn’t supported by AT&T unlock solutions. <strong>You’ll need to contact the original provider</strong>.</li> </ul> <p><br><strong>For models released after September 1, 2025:</strong></p> <p>If you're using an AT&T Samsung device, you can easily check whether your phone is network locked: by following these steps:</p> <ol><li>Open <strong>Settings</strong> on your Samsung device.</li>  <li>Tap <strong>Connections</strong>, then <strong>More connection settings</strong>.</li> <li>Look for <strong>Network lock status</strong>. If it says <strong>Locked</strong>, your device is currently restricted to the AT&T network. (You can’t unlock the device directly from this menu. It’s for viewing status only.)</li> </ol> <p><br><strong>Note:</strong> These instructions apply to models released after September 1, 2025. If you don’t see the <strong>Network lock status</strong> option, your device may not be able to show you the lock status.</p> <p><br>Don’t have an AT&T wireless account? You can submit an unlock request.</p></div>

If you have your unlock request number and IMEI, you can still 

If you have your unlock request number and IMEI from the email we sent you, <a href='/deviceunlock/status'>you can check your unlock status</a>.

We'll email you when we reach a decision, or if we need more info from you.

When you're ready to check the status of your request, use the link in the email we send you, or 

Did you already confirm your unlock request? Check your status with the link in the email you got from us or 

Using a non-AT&T SIM card

Using an AT&T SIM Card

 your smartphone, tablet, or mobile hotspot.

I've read the legal info. I agree to the 

We’ll send a text to your mobile number and an email with updates about your unlock request.

<b>What happens next?</b>

Review the eligibility requirements and submit a request to unlock your phone or device.

Wireless Services Department

Internet Services Department

Customer Support Department

AT&T is a global leader in wireless, internet, and communication services, offering cutting-edge 5G technology, fiber internet, and innovative solutions for millions worldwide.

Unlock your device

Confirmation

Thanks! We got your request.

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