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Obtén ayuda con la aplicación AT&T ActiveArmor

Averigua cómo diagnosticar y solucionar problemas con la aplicación de seguridad móvil AT&T ActiveArmor. Los pasos pueden variar según el fabricante del teléfono.

Get help with access issues

  1. If you can’t access the AT&T ActiveArmor® app or are unable to change your subscription, the app and our network may be out of sync.
  2. Try to access the app or change your subscription.

If that doesn’t work, you may need to delete/uninstall and reinstall the ActiveArmor app.

Subscription change

  • If you subscribed to ActiveArmor advanced mobile security through AT&T, call 611 or 800.331.0500 to speak with a rep.
  • If you subscribed through your app provider and want to downgrade from ActiveArmor advanced to the free version, you’ll have to get help from your app provider.

For detailed instructions, go to Remove AT&T ActiveArmor and Your Personal Data

Safe Browsing stopped working

Safe Browsing may pause if another VPN or DNS profile is active on your device. Puedes verificar las configuraciones de tu dispositivo y el estado de la aplicación ActiveArmor para reiniciar la protección.1, 2

Requires AT&T ActiveArmor Advanced, $7/mo., subscription auto-renews, and bills monthly unless canceled. Es posible que no detecte todos los sitios web sospechosos. Requiere activar las notificaciones de ActiveArmor.

iPhone battery use

The iOS® battery usage chart may cause you to think the AT&T ActiveArmor app is using more battery than it is. The app works in the background to keep you safe from online threats. Battery usage percentage can vary by customer and changes throughout the day.

How to read the iOS battery usage report:

  1. Ve a Settings.
  2. Tap Battery Health & Charging.
  3. Select Last 10 days.
  4. Tap Battery Usage by App, then Show Activity. The Activity column shows the battery percentage by each app for the last 10 days. This number reflects true usage. It’s not unusual for ActiveArmor to be in the 15% to 25% usage range or higher.

Good to know: The total battery usage by app will add up to 100% whether you have one or 10 apps working in background.

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Diagnóstico y solución de problemas de las alertas de robo

Si esperas un correo electrónico de las alertas de robo, pero no recibes uno:

  • Revisa tu carpeta de correo no solicitado o basura
  • Asegúrate de que tu correo electrónico muestre imágenes
  • Abre el correo electrónico en el navegador de una computadora de escritorio

FYI: Alerts may not capture a photo if the lighting is poor, or the phone shuts down too quickly. Recibirás otra alerta si se detecta otra acción sospechosa.

Suspender el servicio móvil

If you think your phone has been stolen, you can suspend your service and block your device so that you don't incur any unwanted charges.

Para evitar cambios no autorizados en tu cuenta, activa el bloqueo de cuenta del servicio móvil.

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Última actualización: Febrero 18, 2026

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