AT&T Store Prattville Prattville

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In-store shopping
Curbside pickup
In-store pickup
Map of 2510 Cobbs Ford Rd in Prattville
Get directions to AT&T Store at 2510 Cobbs Ford Rd Prattville, AL
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Day of the WeekHours
Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 6:00 PM
Wednesday10:00 AM - 6:00 PM
Thursday10:00 AM - 6:00 PM
Friday10:00 AM - 6:00 PM
Saturday10:00 AM - 6:00 PM
SundayClosed
2510 Cobbs Ford Rd
Prattville, AL 36066
US
We are located on the corner of Cobbs Ford Road and Legends Parkway next to Jim 'N Nick's BBQ.

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About the Prattville Store

Authorized Retailer

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Prattville AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Prattville AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Parking is located on the front and also along the side of the building.

What our customers are saying

  • full starfull starfull starfull starfull star5
    I went in last night after work (@6:20) because my phone was finally dying. Shay was amazing. I hadn't realized the store closed at 7:00 and my slow and VERY glitchy phone transfer meant I kept her and her colleague there until 7:45. She simultaneously helped me and another couple get our phones, set up my tricky transfer, and was not only capable but friendly and pleasant even though I kept them so long after closing. I work in customer service so I hate to be that customer, but sometimes it can't be helped. She was not only efficient but gives amazing customer service.
    Response from AT&T
    Hi Evette! We are so glad we were able to help! It's our mission to ensure our customers are #GenuinelyHappy, and we are so thrilled we were able to make that happen for you. Awesome job Shay!
  • full starfull starfull starfull starfull star5
    I was in need of a new phone, as it was time for my upgrade. I was having some difficulties doing so online, so I decided to go into the Prattville location to try and pick up my upgrade. When I walked in the door, I was immediately greeted by two gentlemen, named Brian and David.
    Brian assisted me with all of my needs, and he answered all of the questions that I had - which were a lot. I give this location 5 stars because of the amazing customer service that I was given, but if I could give Brian 10 stars, I would. He was very polite and very informative, and that's something that's often hard to come by. I would highly recommend this location, and if you are able to speak with Brian, I definitely would.
    Response from AT&T
    Hey Stephany! We're so happy we were able to help!! We LOVE hearing about the wonderful experiences our customers are having in our stores, and it's even better when our store reps get a shout out!! Great job Brian and David! Thanks for being a loyal AT&T customer!!
  • full starempty starempty starempty starempty star1
    Worst AT&T experience of my life! I placed on order online on 7/22 for in-store pickup for an iphone. I received an email on 7/23 saying my phone was ready for pickup. After waiting many minutes for help, Porcha says we don't have a record of your order in our cart. So, she tries to find my order and tells me the phone isn't in inventory. Then, I leave and my current phone service is disconnected and I receive an email saying my order was picked up. I return to the store to see what's going on. They tell me they found a phone in the back and give it to me and explain that I need to back-up my phone over wifi at home and then turn on my new phone to activate it. I spent over 2 hours jacking around with these idiots when I could have had it shipped to my house and done everything myself. I will never set foot in this store again with these clowns! It used to be okay when it was an authorized dealer but now it's $hit! Poor Porcha was on her 6th day on the job, but she needs to find another career or learn how to help customers.
  • full starempty starempty starempty starempty star1
    My son and I went to the Prattville store on 7/10/21 because the customer service in Wetumpka is so bad, I was expecting great service based on reviews and was extremely disappointed. The store , to start with, was missing several display phones, I was finally approached by one of the reps who had been in back, her immediate vibe was that she she wanted to be anywhere but work that day, I told her I was looking to upgrade my phone and wanted to add my son to our plan as we had been using prepaid for him. Not only did she NOT show me what phones she did have, she didn't ask what I thought I might be looking for, I told her we weren't sure about what phone to get for my son, and her response was it would be cheaper to go to Walmart and get him another pre-paid. REALLY?! Then she asked if I was eligible for an upgrade, I told I thought I was but wasn't a 100% sure. She asked when I got the phone, I told her I thought a couple of years ago, she huffed and walked to her desk and asked for my number, I gave it to her, she advised I was eligible for an upgrade, so I said ok great, tell me about the latest phones, she just stood there until I finally said, ok thank you for your time and my son and I left. We ended up going to Best Buy in Montgomery and got what we needed from friendly helpful staff. Great Customer service was no where In sight and I am so disappointed. These reps should know their phones, they should be able to talk about them, what makes them great, why this is better than that, how it compares to the phone you currently have, etc. It's not rocket science.
    Response from AT&T
    Hi Lara, your experience in our store matters to us. That is not the experience we want you to have when you visit our store. We will work with our employees to ensure you are provided with the great experience you deserve. Thank you for bringing this to our attention.
  • full starfull starfull starfull starfull star5
    I had great service with Chelsea!! She was very polite, professional, patient and knowledgeable. I will DEFINITELY return again to work with her.
    Response from AT&T
    Hi Teresa! We are so glad we were able to help! It's our mission to ensure our customers are #GenuinelyHappy, and we are so thrilled we were able to make that happen for you. Awesome job Chelsea!

Cellphones, plans & accessories

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When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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