AT&T Store Conway Harkrider Street

Hello again! Tickled pink with my service again today. I had a question regarding my phone and my phone bill. Arrived 50 minutes until close to find Maria Phillips and Victoria Joseph still eager to help, full of energy, and big smiles behind the masks! Both issues were resolved very quickly, much to my relief. I did a survey from AT&T within the last 2 days that rated this company a 1 for pricing. I would like to change that rating to a 4. Why was it rated a 1? The Customer Service Summary mailed to me depicted amounts that was WAY HIGHER than what Maria, Victoria and I had discussed. Needless to say, this was a shock! But, my rating goes back up to a 4 because these 2 ladies quickly explained. The reason I don't make it a 5 is because I highly recommend AT&T stop mailing these out, or reword it. It causes distress. I truly thought I wouldn't even be able to keep my A51 that I have fallen in love with so quickly. Thank you again Maria and Victoria- keep up the exceptional customer service!!

Save yourself immense trouble by NOT shopping this store. I write this reluctantly, as I don’t enjoy leaving scathing reviews; nevertheless, the service I received at the Conway Apex Communications authorized AT&T retailer was fraught with incompetence and dishonesty. After a fairly significant error was made on part of the Apex Team Leader, who either genuinely misunderstood my request or deliberately misled me, I have spent approximately 12 hours attempting to right the wrong they have continually refused to. After speaking with the Team Leader for nearly an hour upon my initial visit—discussing the arrangements of the additional services I wanted—I returned three days later to finalize the transaction, which ended up taking another 90 minutes (despite the complete lack of customers in the store). Immediately after reviewing my transaction summary email the next day, I noticed a glaring mistake—that an extra, unrequested line was added along with a new device. In the days and weeks following I called Apex multiple times whereby I was relegated to leave a message for a callback—callbacks which I NEVER received. And since my calls were never returned, by neither the District Manager nor the Team Leader, I personally revisited the store… TWICE, one of which times resulted in me coaching the Team Leader for a nearly THREE-HOUR period on how to properly interact with a dissatisfied customer and resolve like grievances. This effort, notwithstanding, I was constantly referred to the AT&T Customer Service line for resolution. Big surprise—Customer Service always directed me back to Apex, because my money for the device’s (errantly added to my account) sales tax was taken at this location and not online. Furthermore, I spent about 6 hours on the phone with corporate, experiencing several transfers and a couple disconnects. Even though I have had convoluted and unsatisfactory interactions with corporate AT&T in the past, this event surpasses any negative previous encounters. I guess it’s finally time to switch providers.

I’ve had good experiences with everyone at this store except KENDALL! I went in to get a new phone and he was telling me a about promotion with 5 lines since we already have 4 then the 5th one would be free. I told him I didn’t know anyone that I could give the 5th line to so he just gave me the sims card with a number to let me have the promotion anyways. So I sat there and made sure more than once that what he was saying was since we have the extra line it would be free as long as all the other phones were on and it would lower the bills of the other phones. Now I’m stuck paying 2 phone bills because come to find out that sims card is on contract for 30 months and the bill is 60!!!!! My phone bill is only 46 because my phone is paid off!! So now I’m stuck with it because even if we get the line cut off there will still be a bill!! He lied and now I’m stuck with 2 phone bills when I only have 1 phone and the other number isn’t even being used, I guess he was trying to get a sale and make a fool of me and he did just that!

Wonderful

Kailah was fantastic! Very professional and friendly!