AT&T Store Conway Conway Commons

I have had a horrible experience at this store the last 2 days 7/24/22 and 7/25/22. I have been lied to multiple times about things and ran around in circles. The stores has not been that busy every time we have been in there but the sales people did not seem to want to help us they just told us to do everything online. We have talked to 3 different sales people Kari, Christian and a third person that I unfortunately do not remember the name. Today’s experience the lie that we had a phone line transfer and Christian told us we had to wait 90 days to up grade the phone for that transfer. When we left we called att customer service and had no issues getting him a phone. Also when we showed up today Christian was playing on his phone when we showed up. The transferring of the line to my account was horrible and honestly we needed way more guidance on that and they just told us to go online to do it. When we came back in store due to the process failed online the store told us that they could not do anything since I have started it online. If we could have done it in the store then we would have but they told us to do it online. Instead of sitting us down and taking the time to explain how to handle what would have been the easiest since we were already in the store to upgrade phones and get the line transfer.

Installation of Wifi was/is a nightmare. Tech no showed twice and holes had to be dug in mine and neighbors yards for install. I contacted the manager at this store for assistance and understanding as to what is going on and every time I would talk to him and ask him to call back with more information.... he would never call back or give any more information. Terrible customer experience and zero help given from management.

Installation of Wifi was/is a nightmare. Tech no showed twice and holes had to be dug in mine and neighbors yards for install. I contacted the manager at this store for assistance and understanding as to what is going on and every time I would talk to him and ask him to call back with more information.... he would never call back or give any more information. Terrible customer experience and zero help given from management.

Courtney was fabulous!!! She listened patiently to my need and then was proficient in resolving it. She is definitely an asset to your company.

I had the worst experience at this store & will never go back. I have been with ATT for over 10 years and when I went to upgrade my device, I was misinformed about the services and had to go back to the store twice and call customer care about 5 times. Complete waste of time. Go to another store!! I did NOT appreciate the dishonesty I experienced here.