AT&T Store Encinitas Encinitas Promenade

Had a bit of an issue with my phone. Needed assistance. Miguel jumped right in and helped. Excellent service. Excellent attitude.

Quoted one hour wait by an understaffed store for a mere trade in. Came back an hour later. Waited another half hour and was told it'd be 30-45 minutes longer. Apparently the trade in can be done in seconds, but why would they efficiently give you money back? It's a ploy.

Three people working and one is assigned to "check people in". Meanwhile, one of the two other agents is talking to another customer at a table about grapefruit trees rather than helping other customers get on their way. The other working with a customer who wasn't even on the board/in line. Inefficient. Understaffed. Poorly managed. Go to a different store. Or better yet, different company.

Worker was very rude. He told me things like "Your life is not that hard" and "You'll be fine." He was only trying to sell us things we said we weren't interested in, and didn't want us to upgrade our phones. He sent us away to repare multiple things on our phones instead of talking to us about what we wanted. Talked to my mother and I as if we were stupid and didn't know what we were talking about. We had a bad experience with Kashif.

Can't say enough about my customer service person, Sera! I am an older consumer & not too tech savvy and Sera was so patient and gracious and walk me through my issues with such knowledge & clarity. Really left the store happy!