AT&T Store Encinitas Sd Encinitas Promenade

Travon has very excellent customer service skills. I will refer many of colleagues to go see him.

Worst service. The manager made so much excuses on why my order never arrive for over a month . I follow up twice and came to store and no key pad for my microsoft pro that I purchase 2 months ago . They told me I can help you find in Best Buy to see if they have it . I have managerial experience for over 20 years . I know client or people who pretend to have answer or makes excuses . It’s unacceptable that no one call me to let me know the status for my order .

ok, it's January 8th, 2022, Saturday. I called this store to see how I could book an appointment since every time I was there we had to have appointments. This lady, and I'm sorry I didn't get her name (I'm sure by the date and time you can figure it out, afternoon shift), said the store only takes walk-ins now. Then I told her that my parents are here from out of country and asked if it was possible to buy two lines just so them could use it for this month. Her answer was: I'm not sure, I'm with a customer right now and can't really answer that. How is it possible that an AT&T agent that has been working at the store for at least 2 months does not now if they sell prepaid lines? AT&T either does know how to train their employees well or does not know who they are hiring. Poor customer service. As an AT&T customer, I've decide to go to t-mobile.

I recently delt with online customer services for like a million hours and was very frustrated that they could not transfer my old phone number to my new account. I decided to try my luck at the Encinitas free standing store. I want to give Ernie a HUGE shoutout for delivering the best of class service for me, he worked with me for a very long time but got the job done!!! His friendly energy and high tough service was amazing. Someone give this guy a promotion.

I wanted the iPhone in white but they
were sold out.
They said they could have it shipped in 2 days but they couldn’t send it to either my p o box or my street address due to limitations in their system.
So I settled for the red phone.
Then they couldn’t download my messages or my email onto the new phone.
The sales agent told Me it was due to their network limitations and
to go home, get on my network and the messages would download. Then to download my emails from iCloud.
I did and nothing downloaded.
I called a few minutes to 8 to ask for help.
They answered then the call dropped promptly at 8 as I was in the middle of explaining the issue.
I called back twice and no one answered; store closed at 8.
I left 2 messages.
Waiting for call back...
In the meantime I can’t get emails or refer to past messages.
Not a good experience. Not good customer service.
Hoping they will fix this.
I bought 2 iPhone 12s for my adult children around the holidays last year and didn’t have these problems.