AT&T Store Encinitas Encinitas Promenade

I recently delt with online customer services for like a million hours and was very frustrated that they could not transfer my old phone number to my new account. I decided to try my luck at the Encinitas free standing store. I want to give Ernie a HUGE shoutout for delivering the best of class service for me, he worked with me for a very long time but got the job done!!! His friendly energy and high tough service was amazing. Someone give this guy a promotion.

I wanted the iPhone in white but they
were sold out.
They said they could have it shipped in 2 days but they couldn’t send it to either my p o box or my street address due to limitations in their system.
So I settled for the red phone.
Then they couldn’t download my messages or my email onto the new phone.
The sales agent told Me it was due to their network limitations and
to go home, get on my network and the messages would download. Then to download my emails from iCloud.
I did and nothing downloaded.
I called a few minutes to 8 to ask for help.
They answered then the call dropped promptly at 8 as I was in the middle of explaining the issue.
I called back twice and no one answered; store closed at 8.
I left 2 messages.
Waiting for call back...
In the meantime I can’t get emails or refer to past messages.
Not a good experience. Not good customer service.
Hoping they will fix this.
I bought 2 iPhone 12s for my adult children around the holidays last year and didn’t have these problems.

Had a bit of an issue with my phone. Needed assistance. Miguel jumped right in and helped. Excellent service. Excellent attitude.

Quoted one hour wait by an understaffed store for a mere trade in. Came back an hour later. Waited another half hour and was told it'd be 30-45 minutes longer. Apparently the trade in can be done in seconds, but why would they efficiently give you money back? It's a ploy.

Three people working and one is assigned to "check people in". Meanwhile, one of the two other agents is talking to another customer at a table about grapefruit trees rather than helping other customers get on their way. The other working with a customer who wasn't even on the board/in line. Inefficient. Understaffed. Poorly managed. Go to a different store. Or better yet, different company.

Worker was very rude. He told me things like "Your life is not that hard" and "You'll be fine." He was only trying to sell us things we said we weren't interested in, and didn't want us to upgrade our phones. He sent us away to repare multiple things on our phones instead of talking to us about what we wanted. Talked to my mother and I as if we were stupid and didn't know what we were talking about. We had a bad experience with Kashif.