AT&T Store Livermore Livermore

Amazing experience. I HATE upgrading our phones because it's always traumatic. This was a stellar 5-star experience with Josh...really a wonderful experience. Thank you!!

Worst experience EVER! Stopped in for technical support regarding my email account, was told "all I can do is sell you a phone". Bye Bye ATT!

So really I would give this store a 1 star rating yet it received 2 because in my process of transferring over from Verizon they dealt with me often as patient as they could since Verizon didn’t want to release my number. The entire store assisted me at one point so this was an entirely great service from all..... So I assumed future visits and service would match or be somewhat close instead I’ve been very wrong.

First about a month ago I went to the store on a Sunday night I believe ONLY to pay for my phone bill so very quick service as I was in the area and my phone had already been suspended. Doors were open I walked in, seen 7 different employees all in the main lobby on the cell phone and to be told they are closed . I told them I had about 20minutes as stated on their front door and he so rudely denied me service and asked me to leave and do It online as all his fellow co workers scattered into the back room and literally as I’m outside on the line with AT&T customer service to pay my bill and then to speak about the worst service I probably had ever received. It took 25minutes for the employees to leave and in 25mins they couldn’t have just took my cash payment for my phone when there’s 7 of them doing nothing! That’s unbelievable

Next 1 week ago I went into the store to pay my bill again and ask about adding and purchasing, possibly a new tablet for my brother as his had broken. Everything was going fine , the quote I was given was great however during the last 10minutes I had all the employees surrounding the table where I was being helped and when I asked why because it was very uncomfortable she said she was ensuring that everything was being met per providing customer service on the employees end. Not only was that super uncomfortable but it really took 4 employees to surround the table like that. I mean you have 7 employees on the floor at once. There’s a manager sitting on a desk if they ever come out from the back, you have 2 people constantly taking all the customers while the other 5 are huddling around talking and on their phone doing absolutely nothing, if they forget their work badge they wear another employees(hence why I hesitated to call any of them by name because who knows if it’s even theirs, they wear sports jerseys if they forget theirs at home. Some employees who don’t even know how to take a payment are already on the floor assisting customers and are the ones most likely to do so because the other 5 clearly TAKE AND GIVE THEMSELVES SENIORITY which is quite clear as they also get frustrated when the training 2 have questions or are having issues.

These all are FACTS! As these are situations I’ve seen myself upon trying to get assistance within a 2month max TIMESPAN!

Anywho have less employees working at a time, rotate the employees with work and with the REQUIREMENTS TO ASSIST CUSTOMERS, have your manager be on floor more as his store is having clear issues, train them better before having them on the floor, prohibit the use of name tags that aren’t theirs as well as use of street clothing , I’m not a raiders fan and could of felt very insulted to have seen that by Romeo (SORRY I MEAN ROMERO) , ROMERO was wearing Romeos name tag one day. The rest of the name as mentioned im doubtful about having any validation or just for the day. Require them to work til close not 30mins prior when 7 employees are working and nobody inside the store. Please send my feedback to store manager as I have feedback for every single employee at that store on a direct level as they have all helped me at one point. Or I’ve definitely noticed their customer service attentions and work ethic. Brittney hopefully you’re service is much better as this is a terrible representation for your store and for you to an extent . Regards, MH

Galeb was great in making a painful process less painful

Justine and Romero are two of the most helpful people! I feel they went above and beyond in helping us out today. Justine was clear, precise and patient helping us out. Romero also went out of his way to make sure our trip to the ATT store was successful. Great people to work with! Thank you for everything!!