AT&T Store Pleasant Hill Crossroads at Pleasant Hill

Day of the WeekHours
Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 6:00 PM
Wednesday10:00 AM - 6:00 PM
Thursday10:00 AM - 6:00 PM
Friday10:00 AM - 6:00 PM
Saturday10:00 AM - 6:00 PM
SundayClosed
2390 Monument Blvd
Ste B-2
Pleasant Hill, CA 94523
US
In the Crossroads shopping center
(925) 603-9476(925) 603-9476
4.0 out of 5.0full starfull starfull starfull starempty star
(60 Reviews)
Our #1 Priority is to keep our customers, staff and communities safe. We ask customers to use our self-service options by visiting att.com or download the myATT app to complete transactions like pay your bill, upgrade your device and buy accessories 24/7. This will help our stores serve critical customer needs.
A better way to shop online
Shopping from the comfort of your home is easy. Enjoy waived activation fee, free shipping & returns, and flexible return policy. Subject to change.
INTRODUCING AT&T TV
AT&T TV combines Live TV, a huge On Demand library, Cloud DVR storage, Voice Control, plus access to 5000+ TV & music apps all in one device!
iPad Pro
Your next computer is not a computer.
AT&T Protect Advantage
Stuff happens, make sure your phone is insured. Sign up now to protect your device against loss, theft, and damage. Benefits include same-day phone replacement & battery replacement. Open enrollment ends 3/31/20.
AT&T PREPAID: Autopay & Save
Our lowest price ever for unlimited high-speed data: $45/mo. With AutoPay
AT&T has the fastest wireless network in San Francisco
New nationwide results from Speedtest® by Ookla are confirming what our wireless customers already are enjoying.
5G Phones From AT&T
Experience the future of mobile communication now─with AT&T 5G phones like the Samsung Galaxy S20 5G, Samsung Galaxy Note10+, LG V60 ThinQ 5G & more. Limited AT&T 5G availability. May not be available in your area. See att.com/5Gforyou for 5G coverage details
MILITARY AND FIRST RESPONDER FAMILIES APPRECIATION
Learn how to get 4 lines of unlimited data for less than $27/mo. per line with AT&T Unlimited Starter℠. Plus 4 powerful iPhone 8 on us!

Special offers on your favorite phones

  • Samsung Galaxy S20 Ultra 5G

    Learn how to switch to AT&T & get up to $1,200 in bill credits when you buy the new Galaxy S20 Ultra 5G online plus trade-in of eligible smartphone & qualifying installment and unlimited data plans.
  • iPhone XR

    Learn how to get the amazing iPhone XR 64GB for $1/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • iPhone 11 Pro Max

    Learn how to switch to AT&T & get up to $700 in bill credits on a new iPhone 11 Pro Max with trade-in of eligible smartphone & qualifying installment and data plans.
  • Google Pixel 4

    Learn how to get an Google Pixel 4 64GB for $5/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts).
  • LG V60 ThinQ 5G

    Learn how to get the LG V60 ThinQ 5G for free. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID iPhone 6s Plus

    Learn how to get $400 off the Apple iPhone 6s Plus—buy it today for $149.99 with a $65 per month plan or higher! Ends 4/2/20. Available online and in participating AT&T locations. Req a new line of service and make a payment on a minimum $65 unlimited or $75 Unlimited monthly plan.

Shop and delivery your way

  • Shopping cart

    Buy online pick up in store

    • Place your order online and pick it up at an AT&T Retail location close to you in as little as 2 hours.
    • Provides the flexibility to shop anywhere/anytime and pick up at your convenience.
    • Allows the opportunity to touch and feel the device without waiting for shipment to arrive
    • Get product advice and support from an AT&T expert while you’re in-store.
  • Ready to go

    In-person delivery and activation

    • You pick the time and place for the AT&T Ready to GoSM expert to deliver your new device
    • Your new device will be delivered for free the very same day and set up just the way you want it
    • Your expert will sync your apps, music, contacts, and photos onto your new device and make sure everything is running smoothly.
    • If you don’t find the exact accessories you’re looking for online, we’ll also come stocked with all the essentials like cases, chargers, screen protectors, and more for you to try out.

About the Pleasant Hill Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Keeping you connected & entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We’re conveniently located in the Crossroads Shopping Center in Pleasant Hill and love assisting you, our neighbors with all your wireless and entertainment needs. Drop by and see us today! Oh, and did I mention, we have internet packages and an unbeatable selection of wireless accessories you’ll want to check out too!
Where to Park
We are at the corner of Monument Blvd and Buskirk, located right next to the AAA office.
manager photo
Meet our manager
Who better to trust with your wireless and entertainment needs than our store manager Belall. With nearly a decade of experience, Belall is committed to going the extra mile, providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Belall & team help you with all of your wireless and entertainment needs.
manager photo
Meet our manager
Who better to trust with your wireless and entertainment needs than our store manager Belall. With nearly a decade of experience, Belall is committed to going the extra mile, providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Belall & team help you with all of your wireless and entertainment needs.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    Terrible experience and unprofessional store manager (Ernie) and staff (Salem). Waited over 5 hours to pick up my prepaid iPhone 11 order. If you ever shop at this location, ask for David...he has great customer service skills.
    Response from AT&T
    Hello Ana Mallea We want all of our customers to be given exceptional service every visit. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
  • 1 out of 5full starempty starempty starempty starempty star
    Manager refused to examine details on phone since Tech Support required I take phone to "show exact incoming outgoing and voicemails on my I Phone 6 plus since continues to drop calls to ATT support in 94523 Pleasant Hill and Concord location. Replaced SIM card at 3:00 pm then sat in store while continued calling to tech support about my CID not authenticated by AT & T for receiving calls & text security codes for two step security authorizations phone unlocked in April 2018 . Prepaid plan with A T & T at Diamond Blvd new store salesman started the wrong plan including writing wrong additional order for UVerse TV setup error requested only activating wired line at my rental to install fax only. Errors took over several weeks to correct along with never receiving adequate cell services for same location my cell phone used January 2020. Tower for 94523 & 94520 94524 under maintainance no services from at least January Feb 5 by 8:00 pm no services along with second local tower also down. Was informed not to pay any $ until tower services restored even after prepaid 30 days expired on January 24th at midnight no services forced me to purchase other cellphone and different carrier Metro better than AT & T.
    Only today 2/4/2020 informed by tech support the AT & T store at Monument Blvd never gave my IMEI for my service paying $65 + $10 for unlimited with hotspot my plan had NO hotspot saleperson activated the wrong plan . My plan change should occur when local tower maintenance finishes postponed daily from 1/25/2020 still not finished to renew or continue with refund promised by AT & T upon tower maintenance completed now ETA at 8:00 pm 2/4/2020 no services along with another store failing to finish completion of my account that the manager at the Monument Blvd failed to register my account during another trip to that store from 2:00-8:00 pm on January 23, 2020 waiting for callback from supervisor billing for credit to my account since no service since January 5,2020 thru January 23, 2020. Informed by tech support another number change would be required because unable to provide services to the second phone number they assigned the first someone else's CID name to my first # not my name thus nobody would answer my calls had Graham Beck not my name! Second # assigned still has Charlotte Sutton not my name listed yet! Services with Metro much better and cheaper because errors by local AT & T salespersons never are corrected including failing to setup my phone with correct SIM # with the IMEI. Tech support unable to keep my Voicemails of 22 with several saved but now impossible to retrieve because another error by Asian call center not understanding English but without my consent another number changed violating FCC & CPUC regulations! Verizon tech support Asia 3rd party company tech support also created serious errors that disconnected my cell phone line requiring purchase of another service & cellphone for calling back AT & T and Verizon. Both Telecommunication Corps regularly remove customers sign in accounts and Voicemails removed requiring setup by these telecommunication corps with T Mobile performing hard reset with promise of restore from that Corp tech support in Asia stating my phone could be restored from their backup that failed because that Asian tech support employee forgot to backup my phone before hard reset instructions performed thus TMobile fault lost all my contacts data for my Iphone restore partially after lengthy trip to Apple store in Walnut Creek!
    Incompetence by 3rd party Asian tech support with AT &T, Verizon & T Mobile apology for errors never received compensation for destroying my data base Voicemails removed along with contacts stored for over 4 years! Customers Beware third party call centers hired by cell cariers do not hear facts customers provide including failing to write complete trouble tickets or numbers of tech issues to actually fixing the reception issues with these carroers@
    Response from AT&T
    Hello K P We work hard to staff our stores with knowledgeable and friendly associates. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
  • 1 out of 5full starempty starempty starempty starempty star
    The wait time was good - But only because there was only one other customer in the store. I explained I was entitled to an upgrade - asked if they had any deals. He said No. I asked if there was any benefit to buying a new phone at an AT&T store. He said No. I asked if they would set up my phone, he said they could if I was willing to hang around for a few hours. I again asked if they had any price breaks, he said nothing for existing customers. Apparently NO REWARD FOR LOYALTY. New Store, with service that can only be described as impatient, indifferent, and uninterested. Don't Bother!
  • 5 out of 5full starfull starfull starfull starfull star
    I went to the AT&T store because my iMessage system wasn’t working right. Tiffany helped me through numerous methods to fix the problem before calling Apple on my behalf.Throughout the ordeal she was courteous and professional. Tiffany acted like she was a friend trying to help me solve the problem. Thank you.Next time I need to buy a phone I’m going to your store to buy it from Tiffany....
  • 1 out of 5full starempty starempty starempty starempty star
    No help at all to the concerns. The sales rep that spoke to me repeatedly pushed a wad of blue gum out of her mouth. Yuck!

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