AT&T Store Pleasant Hill Crossroads at Pleasant Hill

Kayla was absolutely the true example of someone who knows the real meaning of customer service these days! Most often, I receive service that is below average on a good day at most places I am a patron of. She is one I definitely will NOT forget and will refer everyone to her that I come across in need of her services! Kayla, it was really a pleasure and I look forward to seeing you again soon! YOU ARE ABSOLUTELY AMAZING! AND SO PERSONABLE! KEEP UP THE BEYOND AMAZING AND EXCEPTIONAL WORK!! :):)

Went into the store to add a line. The sales associate said I qualified for a free iPhone 11 with monthly payment credits. They said they were having issues with the system and assured me as I left with my new phone that they will correct the issue. Five months later I am stuck paying for a iPhone 11 that I was supposed to get free with monthly bill credits.

Terrible experience and unprofessional store manager (Ernie) and staff (Salem). Waited over 5 hours to pick up my prepaid iPhone 11 order. If you ever shop at this location, ask for David...he has great customer service skills.

Manager refused to examine details on phone since Tech Support required I take phone to "show exact incoming outgoing and voicemails on my I Phone 6 plus since continues to drop calls to ATT support in 94523 Pleasant Hill and Concord location. Replaced SIM card at 3:00 pm then sat in store while continued calling to tech support about my CID not authenticated by AT & T for receiving calls & text security codes for two step security authorizations phone unlocked in April 2018 . Prepaid plan with A T & T at Diamond Blvd new store salesman started the wrong plan including writing wrong additional order for UVerse TV setup error requested only activating wired line at my rental to install fax only. Errors took over several weeks to correct along with never receiving adequate cell services for same location my cell phone used January 2020. Tower for 94523 & 94520 94524 under maintainance no services from at least January Feb 5 by 8:00 pm no services along with second local tower also down. Was informed not to pay any $ until tower services restored even after prepaid 30 days expired on January 24th at midnight no services forced me to purchase other cellphone and different carrier Metro better than AT & T.
Only today 2/4/2020 informed by tech support the AT & T store at Monument Blvd never gave my IMEI for my service paying $65 + $10 for unlimited with hotspot my plan had NO hotspot saleperson activated the wrong plan . My plan change should occur when local tower maintenance finishes postponed daily from 1/25/2020 still not finished to renew or continue with refund promised by AT & T upon tower maintenance completed now ETA at 8:00 pm 2/4/2020 no services along with another store failing to finish completion of my account that the manager at the Monument Blvd failed to register my account during another trip to that store from 2:00-8:00 pm on January 23, 2020 waiting for callback from supervisor billing for credit to my account since no service since January 5,2020 thru January 23, 2020. Informed by tech support another number change would be required because unable to provide services to the second phone number they assigned the first someone else's CID name to my first # not my name thus nobody would answer my calls had Graham Beck not my name! Second # assigned still has Charlotte Sutton not my name listed yet! Services with Metro much better and cheaper because errors by local AT & T salespersons never are corrected including failing to setup my phone with correct SIM # with the IMEI. Tech support unable to keep my Voicemails of 22 with several saved but now impossible to retrieve because another error by Asian call center not understanding English but without my consent another number changed violating FCC & CPUC regulations! Verizon tech support Asia 3rd party company tech support also created serious errors that disconnected my cell phone line requiring purchase of another service & cellphone for calling back AT & T and Verizon. Both Telecommunication Corps regularly remove customers sign in accounts and Voicemails removed requiring setup by these telecommunication corps with T Mobile performing hard reset with promise of restore from that Corp tech support in Asia stating my phone could be restored from their backup that failed because that Asian tech support employee forgot to backup my phone before hard reset instructions performed thus TMobile fault lost all my contacts data for my Iphone restore partially after lengthy trip to Apple store in Walnut Creek!
Incompetence by 3rd party Asian tech support with AT &T, Verizon & T Mobile apology for errors never received compensation for destroying my data base Voicemails removed along with contacts stored for over 4 years! Customers Beware third party call centers hired by cell cariers do not hear facts customers provide including failing to write complete trouble tickets or numbers of tech issues to actually fixing the reception issues with these carroers@

The wait time was good - But only because there was only one other customer in the store. I explained I was entitled to an upgrade - asked if they had any deals. He said No. I asked if there was any benefit to buying a new phone at an AT&T store. He said No. I asked if they would set up my phone, he said they could if I was willing to hang around for a few hours. I again asked if they had any price breaks, he said nothing for existing customers. Apparently NO REWARD FOR LOYALTY. New Store, with service that can only be described as impatient, indifferent, and uninterested. Don't Bother!