AT&T Store Durango Nm Durango

This store is terribly run. The staff is not trained and the manager has zero customer service skills. Their lack of attention to my business account caused me tremendous stress and a sizable loss financially. If you’re needing an AT&T store just drive to Farmington where they are considerate and thorough and have an understanding of how vital phone services are.

Went in to set up a new plan with my wife and the employee who helped us was extremely unhelpful. She was not friendly at all, confusing to talk to, and lacked the knowledge to answer most of our questions. We had to repeat ourselves several times along the way as if she was not listening at all. During the whole interaction there was no clarity to what exactly we were doing and we had to continuously ask the same questions to get any actual answers. We were confused about the plans and had to ask to see the iPad because she was not explaining it clearly at all.

She seemed to be new to the job which is understandable. And I understand everyone has bad days. However, after every question we asked, we were given a weird half answer and then after we kept asking she would finally go and ask someone else to give us an actual answer.

I would expect someone who is setting up new phone plans to be knowledgeable in the subject, friendly and personable, understanding, and CLEAR about what exactly we are doing and what our options are.

The other employees in the store were very helpful in answering questions and getting us all set up. Very confusing and unpleasant interaction.

Plan on 4 hours! Yes I said 4 hours. Ridiculous

I wanted to acknowledge Trevor for his excellent customer service. I was in your store yesterday to activate my new phone. Trevor was just awesome to work with.

Priscilla and Michael are awesome. Kind, competent, fun 2 work with. Entire store has an “up” feeling. Will always go 2 store 4 help!