AT&T Store Durango Nm Durango

Mike the manager and his assistant Chance we amazing to work with. They both helped my parents get their new phones all set up! They were extremely helpful. Can’t thank them enough!

I have always received great customer service at our Durango ATT store. And I want to shout out especially good stuff about Chase! With the transition to 5G, I am sticking with a flip phone, which was sent to me free of charge by ATT. That was nice, but calling to activate my phone with someone far away was frustrating and maddening, and ended up with being disconnected. Anyway, I have called the local store twice in the last month or so with some questions. Chase answered both times, and was very helpful both times. I went into the store a few days ago, to get the help I needed, and guess who was my person? Chance! So nice, patient, kind, helpful. I was in and out of the store in about 30 minutes, with my activated phone. He told me to come back if I had any trouble or questions. I don't know if they work on commissions, but he got no commission from this transaction, as I was not purchasing anything at all. But he gave me wonderful service and attention, anyway. I've never had a bad experience in this store, and now Chase has raised the bar. Thank you!

This store is terribly run. The staff is not trained and the manager has zero customer service skills. Their lack of attention to my business account caused me tremendous stress and a sizable loss financially. If you’re needing an AT&T store just drive to Farmington where they are considerate and thorough and have an understanding of how vital phone services are.

Went in to set up a new plan with my wife and the employee who helped us was extremely unhelpful. She was not friendly at all, confusing to talk to, and lacked the knowledge to answer most of our questions. We had to repeat ourselves several times along the way as if she was not listening at all. During the whole interaction there was no clarity to what exactly we were doing and we had to continuously ask the same questions to get any actual answers. We were confused about the plans and had to ask to see the iPad because she was not explaining it clearly at all.

She seemed to be new to the job which is understandable. And I understand everyone has bad days. However, after every question we asked, we were given a weird half answer and then after we kept asking she would finally go and ask someone else to give us an actual answer.

I would expect someone who is setting up new phone plans to be knowledgeable in the subject, friendly and personable, understanding, and CLEAR about what exactly we are doing and what our options are.

The other employees in the store were very helpful in answering questions and getting us all set up. Very confusing and unpleasant interaction.

Plan on 4 hours! Yes I said 4 hours. Ridiculous