AT&T Store Coral Springs North Springs

Horrible customer service - I visited this ATT store on 9/25 to request Direct Streamtv. The manager said that since it was a Saturday it could not be activated at that time and he would call the following week to inform me when it was in place. I received no such call and was surprised when my credit card was charged on October 9 for this service. I returned to the store to enquire about what was going on especially since I also had a U Verse bill for service through October 27. They said that the error was on their part, so I needed to pay the U Verse bill, the Direct Streamtv charge would be reversed and the U Verse service would be canceled effective October 28. On November 2, I received a U Verse bill of $157.90 for the period October 28 - November 27. I went to the store and both the manager and an employee assured me that they had canceled the service effective October 28 and they would deal with reversing the charge. They also took my phone number and said that they would call me. The next day I received an email from ATT indicating a refund of $112.67. I called the customer service to enquire why I did not get a full refund. The customer rep informed me that the service was canceled November 2, so I was entitled to a partial refund. So not only did the manager and employee outright lie about the cancellation date, they also did not display basic common courtesy by calling me. People like them give ATT a bad name

Could not even get an answer over the phone. person had no interest in helping.

I would never send a friend here. I went in for an upgrade and they added two brand new lines to my account for no apparent reason other than I’m pretty sure they get extra money for every they start. They sold me the wrong devices. Instead of fully refunding my account the way they should’ve in store, they told me my only option was to call customer service and deal with them. So I spent 30 minutes on the phone with three different customer service reps who didn’t have their stuff together, and ended up spending an hour and a half with an online customer representative who finally got everything fixed for me. I’m never going into an AT&T store again because of this location.

Very helpful and attentive staff. Ver knowledgable about products and services

the staff at this location are so nice and welcoming. I stopped by 45 min before closing to purchase my cell and they never rushed me or were fuzz about how late it was. closing time came and they kept servicing me with a big smile. it was a total pleasure how they treated me.