AT&T Store Fort Myers Gladiolus Drive

Keenan Was very professional and had great customer service walked in there to change from a different provider he help me set up phone walked out with a working phone and he did very good with rude customers thank you

Do not waste your time going to this location! I went in back in late January looking to get information on a hot spot the woman behind the counter was the only one training a new girl. She was also helping a senior person and she basically told me she could help me quickly by increasing my data usage without any price increase since I already paid too much. She lied and took advantage because my phone bill tripled and what she did was to her benefit financially. Please don’t go there you will regret it.

Biggest ripoff i ever got was done at this store. Went to get an iphone 11, and store associates convinced me and my wife to trade in our iphone 7 (that we were giving to our daughter) for a $300 credit in new phone installments. Well the store took my phone, and after 3 month of not seeing any credit is when i called att to find out that in order for me to get the credit i had to be in a unlimited plan. I was never told that, so ended up without my old phone back or any credit and this con artist at the store they recognize their mistake on their end but all they can do is a $60 dollar credit for my 3 month fiasco!

Go to coconut point att or dani drive. Dont waste your time with this idiots.

Horrible service. I was the only customer in the store. The salesperson was more interested in texting on his phone then helping me. He tried to have me electronically sign the keypad and when I asked why, I was told for a new line. I did not sign because I was only there to upgrade my existing phone and try to troubleshoot another existing line. He nonchalantly told me it wouldn't show up on my bill. Well, I just received my bill and I have an "unknown device" with a $53.00 charge. Also, he told me that it would take "four hours to transfer my information from my old phone to my new one and I should just leave my phone at their store." I declined because I felt that didn't make any sense. So, I arrived home with my old phone that no longer worked, my new phone that wasn't working and another existing device that STILL didn't work. Thankfully, my fiance had a SPRINT phone and I was able to CALL AT&T customer service and come to find out, the salesperson never put in the SIM card in my phone! I would hate to see whay happens when they have two customers. So now I have the absolute pleasure of dealing with online customer service.

Mick is a great salesperson who has ample knowledge of the products they sell. His honesty was tremendously refreshing and he was extremely helpful. Overall outstanding customer service! A++++++++++