AT&T Store Lebanon Lebanon

Did a great job answering all my questions & getting everything I wanted & needed in a timely manner will definitely be back!

Super knowledgeable and was able to get me exactly what I wanted.

My experience with this stores manager was horrendous . I was not given the information that I needed to make the purchase that I wanted . When I mentioned the 12 pro max I was told it was more expensive. Long story short I bought a phone that I was ok with but I was not given the laid out this is what this phone would cost with your upgrade trade in and promotion . When I called the manager she told me that I should have known with my upgrade that I could get a better phone . She told me that she wasn’t going to help me that she didn’t have to help me and there was nothing that I could about it . Well she was rude insulting and wrong . I went way above her head and I got the info and the phone that I wanted . I was given my upgrade back and all the help that I asked for . I bought my new phone in Danville Ky and the experience was awesome . I was told there was nothing that i could do and I could go over her head and she didn’t care . But someone way over her head sure did .

I give zero stars, because they wasn’t helpful after they sold us I new I-phone that wouldn’t work and told us we had to deal with apple. So save yourself some time and go to apple or some other store. I’ll never step foot back I that store again.

we have had a trade in issue since after signing our papers here. Because its a franchise, ATT wont help us. We have tried to get in contact with a manager to escalate and no one either answers or manager is not in when we go there. We are furious!!!!! DO NOT GO THERE!!!! This costing us $1000.