AT&T Store Charlotte Shoppes at Fairview

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 5940 Fairview Rd in Charlotte
Get directions to AT&T Store at 5940 Fairview Rd Charlotte, NC
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Day of the WeekHours
Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

5940 Fairview Rd
Suite 100
Charlotte, NC 28210
US
We are located at the corner of Fairview and Park South, one block west of South Park Mall.

Special offers and new phones for Charlotte

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  • New iPhone
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About the Charlotte Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Shoppes at Fairview AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Shoppes at Fairview AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Parking available in rear entrance to location.
manager photo
Meet our manager
Eric leads the team of friendly experts at the Shoppes at Fairview AT&T store, he has been with AT&T for 3+ years and is proud to serve the Charlotte community providing the best in wireless and entertainment solutions. Eric is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Terrible customer service on Sunday, 5/15. I have tried to phone the store multiple times to discuss this with a manager and the automated system is dysfunctional. Very disappointed! I have been to this store 2 other times for upgrades and had a terrific experience so I feel strongly management needs to intervene to prevent this from continuing.
    Response from AT&T
    Hi TS. We apologize and want to correct this! We will work with our employees to ensure you are provided with the great experience you deserve.
  • full starempty starempty starempty starempty star1
    Not too pleased.On 10/22 I purchased iPhone 13 ProMax. Arrived on 11/19. No way to charge it. Plug not included. Called and told Bernie should have mentioned that to me at time of purchase. I now have to take time to purchase a plug.
  • full starempty starempty starempty starempty star1
    Worse than the DMV. I bought a new phone online, just wanted to pick it up. Waited for 45 minutes to finally get a sales rep. After 10 minutes of the sales guy slowly hitting buttons on a pad, I was told that I am not an "authorized user" on my wife's account. The web page had no issue whatsoever with taking my money. But, once it is time to pick up the phone, now there is a problem. There was no way for me to get added as an authorized user other than my wife calling their customer service line and waiting on hold for however many hours. Of course she couldn't just speak with the sales guy at the store. That would be too easy. This is one of the worst customer experiences I have ever had anywhere, ever. This system does not allow zero stars. So it gets a totally unwarranted 1 out of 5.

    ALSO: Why wouldn't the web page tell me this BEFORE I went to the store? The website SPECIFICALLY mentioned that I only needed an ID and the card that I paid with. ALSO - why not have a person at the counter check you in when you get to the store and make sure everything is in order? Worse than the DMV. Just horrible.
  • full starempty starempty starempty starempty star1
    Horrible! Went in to trade my XR for the new 12 max pro. Was told I would receive $700 trade in when I first went to the store, even with the broken back. They expressed I had 30 days to take my XR home with them new phone to make sure I would get everything I needed off the old phone. Went in today, and totally different story. They gave me a $350 credit instead and this is unacceptable because my decision making on the new phone was based on the $700 credit. I guess this store and AT&T are now known for scamming people?! Totally unacceptable, coming from a company I’ve been with since they were known as Cingular. I will be searching for a new carrier, unbelievable.
    Response from AT&T
    Hello Joseph H Thank you for reaching out. This is not the experience we wanted you to have. Thank you for bringing this to our attention. Our goal is to provide a better experience in the future.
  • full starempty starempty starempty starempty star1
    Entered store on Saturday at 11:30 am. Only 2 people working. No one acknowledged me. No one at back counter. Two people appeared to be waiting. I walked out.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

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