AT&T Store Charlotte Shoppes at Fairview

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM
5940 Fairview Rd
Suite 100
Charlotte, NC 28210
US
We are located at the corner of Fairview and Park South, one block west of South Park Mall.Schedule an appointment
SHOP NOW
3.3 out of 5.0full starfull starfull starhalf starempty star
(33 Reviews)

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

AT&T Protect Advantage
No phone insurance? Let’s fix that. Protect your device against damage, loss, theft, and get expert technical support. Open enrollment ends 3/31/21.
Samsung Galaxy S21 5G
Best deals for everyone. New and existing customers get the Samsung Galaxy S21 5G for FREE with qualifying trade-in.​
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Charlotte's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.

Special offers and new phones for Charlotte

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00/mo.Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Charlotte

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Charlotte?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Charlotte Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Shoppes at Fairview AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Where to Park
Parking available in rear entrance to location.
manager photo
Meet our manager
Manuela leads the team of friendly experts at the Shoppes at Fairview AT&T store and has been with AT&T for 3+ years and is proud to serve the Charlotte community providing the best in wireless and entertainment solutions. Manuela is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Manuela leads the team of friendly experts at the Shoppes at Fairview AT&T store and has been with AT&T for 3+ years and is proud to serve the Charlotte community providing the best in wireless and entertainment solutions. Manuela is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    I dropped my phone in water at work yesterday so I went to the store to get a new one. I was halfway through the transaction, phone service cut off on my old phone, when I was told I had to leave because I had tested positive for covid exactly 20 days before. CDC guidelines say I am no longer contagious after 10 days and allowed to go back to work after 14 days. So why am I forced to leave when it had been 20 days? I wore my double mask the whole time. The manager Eric said that it was policy, when I asked him what the policy was he did not answer. He also accused me of taking my mask off which never happened. Not once. Maybe your att managers are also doctors that understand something that even the CDC does not? Totally unacceptable. I was told to leave with a phone that had its service shut off and was not given the new one. Awful experience. Eric should not be making decision if it makes ATT look this stupid.
  • 1 out of 5full starempty starempty starempty starempty star
    This store is terrible - I have been here for an hour and a half to buy a new phone for my dad who is 91 and they can’t get the software update! 5 other employees are standing around joking ! I ask if someone could help and they couldn’t be bothered! When we walked in a man said this is a terrible store don’t go in! Listen and dont go in! worst customer service ever! I have never written a bad review!
    Response from AT&T
    Hello katherine t, software updates usually are the longest. Nonetheless, We hope to serve you in a more timely manner on your next visit.
  • 1 out of 5full starempty starempty starempty starempty star
    Really, really bad service in this store. TThe seller or the manager do not know how to change from prepaid to a regular line. They do not know how to keep the prepaid number, they do not know why the prepaid service is canceled monthly even if you have automatic payment. They also make you change to a more expensive plan to get more money.
    Response from AT&T
    Hello Matthew H, Our number one goal is to provide you with an exceptional customer experience. We sincerely appreciate you and all our customers and look forward to providing you a better experience in the future.
  • 1 out of 5full starempty starempty starempty starempty star
    Terrible experience yesterday in this store with the manager, Manuela. She wouldn’t listen to me explain to her the mistake her store made on my account months ago, she didn’t know how to fix the mistake they made, and then when I got an AT&T customer service rep on the phone to explain to her how to fix it, she was rude to that rep. She was also dressed in street clothes, wearing no name tag, and took off her mask while talking to me. So unprofessional she should definitely not be managing such a busy store.
    Response from AT&T
    Hello Jill B Our number one goal is to provide you with an exceptional customer experience. We hope you will be back for a better experience.
  • 1 out of 5full starempty starempty starempty starempty star
    Told me i was getting a free trial sim card in my phone to check signal at my house. $250 bill now
    Response from AT&T
    Hello Gerald O, We would like to look into this for you. Please send us a Direct Message on our Twitter or Facebook, or visit www.att.com/contactus. Thank you.

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