AT&T Store Gresham Gresham Station

Came in a few days ago to add a new phone line to our exiting account & David P. provided excellent customer service. He compared which plan would be best for our family going forward, provided helpful tips and had me on my way in less than 20 minutes. Would highly recommend his efforts & knowledge for a refreshing customer service experience!

Aidan, she went above and beyond to help me. I’d say she went out of her way to demonstrate outstanding customer service, but I don’t think she went out of her way. I think that who she truly is. I’m a disabled veteran, and I own a small business. so I know a dedicated, smart, eager, and caring employee when I meet one. She’s one to keep your eye on when you need someone to advance with more responsibilities and opportunities. I came into the store late evening with a problem that stumped Best Buy, Apple and me for about 6 hours. I was exhausted. She was very robust and put my mind at ease that she was going to resolve my issue. During the time I was there small talk and politeness She gave me some needed assurance. Even though I was the last person out of store that night. Feb 1, 2022. She Did it. She used her resources and fixed my phone issues. Bravo Aidan. Thank you. And the Most impressive thing, if it were possible to narrow it down to one, would be that she did this while solving complex problems, billing, and generally helping her fellow employee. It seemed like every ten minutes. But with great leadership and patience as she educated him. Thank you Aiden. I appreciate your assistance. If you ever think about coming over to health care, I have a job for you. Excellent example of a top employee/future manager. Keep it up!

Cain Gurulé

Kenny was steller. THANK YOU for helping us Vietnam Vererans.At times we get forgetful,so we need caring people to guides in this internet world.Kenny you're the BEST!!!

Mayra was one of the best cell phone agents I've ever dealt with. She really took care of me professionally and her product knowledge really saved me some time, which I just never have enough of....

My Iphone 6 was replaced in the mail. Stopped in at Division location in Gresham. I was told that Corprate does not allow hands on assistance with phones. I said "this is what you call customer service ?" I spoke with a gentleman just an hour before and he said "come on in, we can assist you." The gal proceeded to "write" down what I needed to do step by step. Still didn't work. My husband had had the same experience with this location a few years back. They will "hands on " take your money or debit card when selling their product but they do not exercise customer service. Ikea location near the airport and Gresham location on Burnside has outstanding customer service skills. AT&T what's wrong with you allowing this to happen at the Division location. Clearly some part of Corporate needs customer service training as well.