AT&T Store Knoxville Kingston Pike

In-store shopping
Curbside pickup
In-store pickup
Map of 7041 Kingston Pike in Knoxville
Get directions to AT&T Store at 7041 Kingston Pike Knoxville, TN
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

7041 Kingston Pike
Knoxville, TN 37919
US
We are located on Kingston Pike, next door to O'Reilly Auto Parts and 1 mile east of West Town Mall.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Knoxville

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get $350 off iPhone 13 with eligible trade-in. See offer details.
  • NEW PHONE
    Google Pixel 6

    Phone

    Learn how to get 50% off the new Google Pixel 6. See offer details.
  • Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for up to $1000 off with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Atlanta

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Atlanta?
    0.50
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Knoxville Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Kingston Pike AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Kingston Pike AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
You can park in front of the building or along the side. Handicap parking is on the side of the building that is facing Aladdin's Cafe.
manager photo
Meet our manager
Joanie leads the team of friendly experts at the Kingston Pike AT&T store and has been with AT&T for over 10 years and is proud to serve the Knoxville community providing the best in wireless and entertainment solutions. Joanie is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Employees not very well trained. I was a AT&T prepaid customer. Thought my phone was going bad-slow to come on so I thought it might be time to upgrade. Sales agent only showed me one phone that he thought I could afford. It was a Samsung A12 on a 30 month contract with a few other "deals" that I really wasn't interested in. I decided I didn't like it and brought it back before return deadline. I knew there would be a restocking fee but was not advised about prorated cost which was twice as much as my monthly payment was going to be! I only had the phone for a week. The person that sold it to me (Ethan) didn't seem to know how to set up my account-he had to keep asking other employees how to do things. And I got an email saying thank you for signing up with AT&T Asurion insurance for an additional $15 per month. I didn't know I signed up for this! I took the phone back and had them reset my old phone with my original prepaid account. This second employee wasn't much better. So I don't know what I'm going to owe. AT&T really screws you with their contracts and seems not to train their employees very well- at least not at this store.
    Response from AT&T
    Hi Rose N, Thank you for reaching out. Your experience in our store matters to us. Our number one goal is to provide you with an exceptional customer experience. We work hard to staff our stores with knowledgeable and friendly associates. We are sorry you were not fully satisfied during your interaction. Thank you for bringing this to our attention.
  • full starempty starempty starempty starempty star1
    Very bad experience they mess up stuff and won’t make it right then the blame the customer they are a joke and they don’t need to be there we will never do business with them ever again
  • full starfull starfull starfull starfull star5
    Great and fast serves
    Response from AT&T
    Thank you for the great rating! We sincerely appreciate your business!
  • full starfull starfull starfull starfull star5
    Fast, Friendly service. Joanie is awesome!
    Response from AT&T
    Hi Jason, Thank you for the 5 stars and we look forward to seeing you in the future!
  • full starfull starfull starfull starfull star5
    Fantastic customer service! The tech who waited on me (I can't remember her name, dark 2-tone hair with glasses) was friendly, knowledgeable, and helpful in upgrading my phone and transferring my data. Pleasant experience!!!
    Response from AT&T
    Hi Anne G. We work hard to staff our stores with knowledgeable and friendly associates. We sincerely appreciate you and all our customers! Thank you for coming in!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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