AT&T Store Spring Hill The Crossings of Spring Hill

Never Answers Phone After Calling Numerus Times

I bought a I phone 12 max plus from the Columbia store, when it arrived I made a appointment at the Columbia store to activate and transfer my data from my I phone 10 to the new 12. The Columbia employee that was assisting name was Gina. Gina was very rude and even argued with me in a loud voice when I didn’t remember my apple password. The whole time the store manager was sitting at the next table and never once tried to help. Gina did not accept my explanation as to how I could not know the password. Gina made the comment that I should have had that taken care of before coming in to activate. I tried to explain that no one told me at the store when the new phone was ordered that these things were needed. Gina continued to get very loud and the store manager continued to say nothing. The final straw was when the phones were asking for pass codes that had never been set up. Gina again was very rude that I could not come up with the pass codes that I had never set. I at this time asked for my phones, otter box case and screen saver and left the store.
I drove 20 miles to the Spring Hill store where Otis was very happy to help me. I had the apple password and Otis helped me get my new phone operating to my satisfaction and was very nice while doing so. The Spring Hill store manager name was Robbie and was also very polite and helpful. The Springhill store employees were very nice and helpful and seemed to remember that I was the customer while the Columbia store acts like they are doing you a favor.
I would recommend if you are doing business with att to use the Springhill store. I think att could save its customers a lot of money by closing the Columbia store or at least get the employees at that location some training maybe Otis and Robbie could train them.