AT&T Store Spring Kuykendahl Road

Dan was the best; can’t beat. After a long day of shopping with my grandfather we stopped in to take care of a phone issue. As we entered my gramps told me, “I’m tired” (due to me dragging him all over the place since the early morning)… I doubt Dan heard him but he may have sensed how drained he was feeling seeing that he helped us out in no time and had us on our way feeling twice as good as we stumbled in.

Cannot say enough about the professionalism, patience, kindness, competence that the gentleman at this store exude! I had to visit the store three separate times and had different gentlemen each time but they all were excellent at their job and more importantly their personal skills and customer service! I commend AT&T for hiring, training and keeping such outstanding employees!
Such as Chance, Nick, Johnathan, & Oscar! Way to go gentlemen you made my day - more then once!

If I could leave a 0 star I would!!!
Terrible experience with Juan!!
Took my Parents to add to lines to my account (after I was told by customer service I had to go in store because they were switching from consumer cellular that and with both phone and the 2 lines it would be $19 a month) Juan immediately told me there is no way and started the “upsell” my parents are 75-80-!: on a fixed income they just need a phone! He said their is no way it could have been $19 and we would have to get something else.
I said that is not what I was told and proceeded to call customer service (well we all know how that goes.. that took forever!)
Then MAGICALLY Juan was able to find the (1) $2 phone and said that’s all he had, I asked if he could look at what other stores have and he said no I can call them!!!
This guy was a joke.. he was trying to take advantage of me and my 2 elderly parents!!!
I called customer service and they are taking care of it!! Then he called his manager when I asked for one and then walked away I asked what we were waiting for and he said a manager like you asked, I said ok when will he be here? Juan said about 30 mins.. I asked if he was going to tell us he said no! Needless to say we left!
ATT you are better than this !!!!
Stay away
If you are elderly or trying to help your elderly parents stay away from this store or at least stay away from Juan!

Dan is the man!! With quick, easy, and reliable service Dan got me what I needed and I was out in no time.

I live 600 miles from this store in very remote mountainous area of West Texas. My two old iPad quite picking up internet and only worked when connected to WiFi and my cabin doesn’t have WiFi. I depend completely on my iPad for banking, communications, TV, social media….After try to get resolved through customer service representative with very broken English requiring my daughter to interpret what he was saying I decided to purchase new iPad. Spent $950 for new iPad to be shipped to me. Unfortunately I didn’t get an activated SIM card so I spent five days driving 20 miles each day to closest WiFi. Closest store is six hour drive. I can’t remember being so frustrated.