AT&T Store Lake Stevens Lake Stevens

Today my boss was having problems with his phone and customer service was not helpful at all, then I called Ryan @ Lake Stevens and he was SUPER friendly and fixed the problem in no time at all!

Clifford helped me with a new phone last night and he was very friendly & helpful.

Excellent customer service. Allie was patient as all four of us tried to decide which phone would suit our needs best. We ended up with four new phones and saved some money on the monthly bill. Thanks

Update to my previous post. Saw Allie today and she was very kind and helpful. She apologized for the experience we had with a worker who was filling in at her store. Thanks so much for being Amazing Allie

My daughter went to upgrade her phone today and Elizabeth helped her. When we got home I asked her how many GB she got she told me she was never asked or had the GB explained to her. We went back to the store to ask to get the phone my daughter wanted and Elizabeth was rude and clearly upset we were back. She told us for my daughter to get the phone with the more GB she would have to pay a $50 stocking fee. I said we shouldn’t have to and that the Marysville store had already told me that I could take back to the Lake Stevens store. Since Elizabeth never asked or explained this to my daughter. I told Elizabeth this and she told me to then take the phone to Marysville. Elizabeth then got nasty with us and I asked to speak to a manager. She gave me the name Allie. Which I will be calling. I told her she should’ve asked my daughter which phone she wanted. She then told me my daughter needs to specify which phone she wants. I told her she is the sales person who needs to educate and explain her products to the customer.
I let her know she was being rude and Elizabeth told me she felt bad for me and my kids.
My family has never been treated this poorly. I can’t believe the things she said to my kids and I. Worse experience ever!