AT&T Store Lake Stevens Lake Stevens

I spoke with Elizabeth Matalomani yesterday on the telephone regarding a question concerning a trade in regarding my Note 9 to a 5G Note 20. I explained that I had called the AT&T Sales Department and the customer service who was trying to help me spoke very poor English and I was not sure exactly what he was trying to tell me. So I told Elizabeth what he had explain me about the possible trade in. She was very short with her responses and when I questioned her about the pay off amount she told me very rudely she did not have time for this conversation. Before hanging up from a very harsh conversation I let her know she was very rude to me. I then call this morning to speak with the manager of the store and explain to her what happened during the telephone call yesterday, and she indicated to me she was shocked due to Elizabeth has excellent reviews on Yelp. I am noting she only as two reviews and one is very negative and well as this one is. I have been a customer with AT&T since 1999 and this is the most unprofessional experience I have encounter with AT&T.

i was cursed and called a drug addict .i was not treated like a human being i want this person fired .i cant believe she pushed me out of the store.

I went into this store tonight Ally was kind and very helpful. She made sure the account for my dad who had passed away was canceled and taken care of by calling Direct TV and getting me to the people that I needed to talk to. She knew how to navigate the system and get me the help I needed. Superb customer service! Thank you!

I simply went into the store to find out how I could text and talk on our trip to mexico which was consequently the very next day. Not only did he help me to figure that out but he noticed we were paying far to much with an old plan and could actually get our international travel plan for free! I was impressed and so was my husband when he found out we saved money instead of spending more!

Yes, I was setup pretty quick! I'm happy about it!