AT&T Store Walla Walla Walla Walla

Buyer beware---Visited the Walla Walla store on Nov 6 to preorder iPhone Pro Max. The representative who was manager as well, proceeded to tell me how she could save me lots of money on my At&T bill and Direct TV bill(bill in my husband's name). What transpired was sales trickery. She created a new Direct TV account in my name which gave us a great deal for two years and set up for techs to come on Nov 9th to install new devices. The problem is on Nov 9th, I received a call from AT&T saying that we had an account already and they were canceling my new order. I told them that the store set this up and claimed it was legal. So no discount on my Direct TV bill. Then while I was at the store, the rep told that if I buy one iWatch, I get one free. So of course I went for the deal. Then Nov 9th, I find out that it was not true. I contacted the Walla Walla store on Nov 9th and confronted them about the Direct
TV "deals" they set me up for on Friday. I was told that they set up about 16 "new" accounts this month and they did not understand why mine didn't work--because they got caught by their Customer Service Dept. Then I told them that my sister was in an AT&T store in Vancouver and there was no such deal with iWatches. Walla Walla claimed that the first purchase of an iWatch was $200 off and the second watch was $200 off, "so it was like you get a free watch" but not really--still $69 to pay. Then the another manager called me and said that iWatch deals had expired November 4th. I have ordered 5 new iPhone 12s and I'm sure there is more sales trickery with what they told me about the phones. But really won't know until I get my bill. So I will be contacting the district office to report this abuse and misrepresenting of sales.

Got a phone from them 2 years ago and had to return it due to ATT network not available at my house. Returned it in the proper time. 2 years later a debt collector pops up in my credit saying I owe money. Contact ATT and told them the manager of the store handled my return and they said the device was never returned. ATT refuses to accept responsibility and the store refuses to accept responsibility. But I am forced to accept the responsibility because nobody will remove it from my credit and nobody seems to know where the phone went. Along with all of that I asked if it was currently being used on their network and they said the cannot give that information out. So I am assuming that yes, somebody is using the phone and was most likely returned and rebranded a refurbished since it was in like new condition. Don’t waste your time at this non corporate store because when things go wrong it doesn’t matter to them, only sales.

It went well because the Regional Manager was also there to add expertise on how to do things. It seemed like it took way too long to just add an iPad to my already existing iPhone account.

One employee training 2 newbies made for a very long wait but once it was our turn, we received excellent service with every question answered.

I appreciate that she took the time to do a thorough job and answered all my questions.