Learn how you can regain access to your email account.
Regain access to your email account
Troubleshoot a locked account If you’re unable to access your email account and you’ve gotten a message that it’s been locked, this has occurred for your protection. Usually, it's as simple as a typo or wrong password being entered too many times.
If you are seeing the error message your account is inactive, it means your account has been flagged as a sender of excessive spam. It’s likely your account has been hacked and its security compromised. Reactivate your account by calling us at 866.722.3425.