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Operator and directory assistance exemption

Have a landline home phone and a disability? Find out if you qualify.


Apply for assistance

We understand that local directory and operator assistance can give you helpful info. We’re happy to:
  • Give you an exemption for local directory assistance.
  • Waive the operator surcharge on operator-assisted calls.
To find out if you’re eligible and apply, download the application.
To get more info or forms by mail, call the AT&T Disability and Aging Center. Our hours are 9 a.m. to 9:15 p.m. ET Monday through Friday and 11 a.m. to 8 p.m. ET Saturday.
  • Voice calls: 800.772.3140
  • TTY calls: 800.651.5111

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Community forums

Have questions about your DSL Internet service? Explore our community forums for answers.