Unable to receive calls

Tips to restore incoming calls

• Make sure any cordless phones have power.
• Confirm cords are connected between your phone and your AP-A device.
• Check the phone port indicator on the back of the device. It should be solid green (for ready) or slow flashing green (for ringing or ongoing call).
• If it’s fast flashing green, call Customer Care at 866.328.8559. When prompted, say AT&T Phone – Advanced, then Technical Support.
• Reset your AP-A device. Quickly press and release the red RESET button on the back.
• Check your wireless connection. If you’re using wireless only, the cell strength indicator should have two or more bars. If it doesn’t, try moving it to different location in your home – higher floor or closer to a window.
• Phone a friend, if you can make calls. Then, have them try and call you back as a test.

Make sure call forwarding is turned off

From your handset

• All Call Forwarding: Press *73#
• Busy Call Forwarding: Press *91#
• No Answer Call Forwarding: Press *93#

From the Phone Portal

1. Go to the AT&T phone portal. Sign in with your member ID.
2. Scroll to and select Phone features.
3. Select Features, then Call Forwarding.
4. Make sure any Call Forwarding options are OFF.