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View bill credits, adjustments, or discounts

Find an AT&T credit or adjustment on your bill. It may take up to two months for it to appear on your bill.


INSTRUCTIONS & INFO

Credits or adjustments

  1. Go to your bill. Sign in, if asked.
  2. Choose the service you want to view.
  3. Expand sections to see more details.
You can also choose Bill & pay history if you want to view an older bill. Or select Download bill to get a full version.

Good to know: It may take up to two months before applied adjustments or credits appear on your bill.

Promotions

View promo details

In the charges section of your bill, you’ll find promo info. Expand each section and look for:
  • Activity since last bill: We’ll show any credits you received.
  • Multi-line display that shows:
    • The product and its regular rate on one line
    • The product plus the promo description and a credit amount on a second line
FYI: Some promos may take up to two months to appear on your bill.

See when your promo expires

If you have TV, internet, or phone service, look under Bill charges.

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Community forums

Have questions about your Home phone service? Explore our community forums for answers.

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