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Check order status

Find out when your order ships, and get next steps.


Current and past orders

Choose an option to track your order:

  • Go to your order history and sign in. Find the order you want to check.
  • Go to My orders and enter your Order number and ZIP Code.

Wireless order details

You can sign in to the myAT&T app to check your order.

  • You’ll get a confirmation email when your order ships. 
  • Preordered devices ship on a first-come, first-serve basis.
  • Back-ordered devices ship when they’re available.

If you think your device was lost during shipment, submit a ticket to request a refund. Make sure you received a delivery notice and checked all possible delivery areas.


Internet order details

Check the AT&T Smart Home Manager app for order info.

  • You’ll get a confirmation email when your order ships.
  • Be ready for set up by downloading the AT&T Smart Home Manager app from the Apple App Store or Google Play store. You can also use it to track your order, prepare for an appointment, and more.

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Community forums

Have questions about your Home phone service? Explore our community forums for answers.