Replace a lost or stolen AT&T Promotional Card

If your AT&T Promotional Card is lost or stolen, call the Rebate Processing Center at the phone number that applies to your card. The Rebate Processing Center will cancel the lost or stolen card and mail you a replacement for the remaining balance, if applicable.

What you need when you call
You have to provide the Rebate Processing Center with specific details to get a replacement. They can be found on your copy of the form you submitted and include:

• The name on your AT&T Promotional Card
• The address associated with your AT&T Promotional Card
• The wireless number associated with your AT&T Promotional Card
• The IMEI number of the device associated with your AT&T Promotional Card
• The purchase date of the qualifying device

Important info about requesting a replacement

• Our representative must speak with the person whose name appears on the lost or stolen AT&T Promotional Card.
• They’ll only reissue a replacement card to the person whose name appears on the lost or stolen card.
• They won’t replace an expired AT&T Promotional Card.

Find the phone number for your AT&T Promotional Card
Use the chart to find the correct phone number for your AT&T Promotional Card. The Rebate Processing Center is open Monday through Friday, 8 a.m. to 8 p.m. ET.

Rebate Processing Center phone numbers
The first 4 digits on your AT&T Promotional Card	Call
You don't know	866.852.8617
4745 or 4870	800.808.4584
4529 or 4743	866.297.3611
4330	800.830.1208
4750	800.657.6339