View bill credits, adjustments, or discounts

Locate credits or adjustments on your bill.


Credits or adjustments

It may take up to two months before applied adjustments or credits appear on your bill.

  1. Go to your bill history. Sign in, if asked.
  2. Select the bill period you want to view.
  3. Expand sections to see more details.

FYI: You can also select Download PDF to get a full version.

Promotions

View promo details

In the charges section of your bill, you’ll find promo info. Expand each section and look for:

  • See what changed: We’ll show the difference between this bill and the last one.
  • Multi-line display that shows:
    • The product and its regular rate on one line
    • The product plus the promo description and a credit amount on a second line

FYI: Some promos may take up to two months to appear on your bill.

See when your promo expires

If you have TV, internet, or phone service, look under Bill charges.

Last updated: December 9, 2025

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