Common AT&T Mail error codes FAQ

Temporary error codes may include: TAE 1, 2, 4, 6, 8, 14, 15, 21, or 46; Temporary Error 17; Error 'O3Farm'; Launch FFC-1; LaunchEmptyResponse

These codes are often caused by heavy traffic on the network. Often they’re fixed in just a few minutes. Some may take as long as a few hours.

If you get one or more of these errors, refresh your web browser, then try to access your AT&T Mail account again. If that doesn’t work, try this:
If none of these work, try accessing your email a little later.

This error means that your AT&T Mail account has been accessed from more than one location or device. To fix this error:

Some computer programs, such as browser add-ons, may prevent the rich-text toolbar from working properly. This can cause problems sending mail. To switch to the plain text toolbar:
If you’re still having a problem, try these browser troubleshooting tips:

This means there may be a problem with your internet connection. Check your connection and then try reloading the page on your browser. If you still can’t reconnect, try the connection troubleshooting assistants on your computer.

This means it’s taking a little longer to sign in than normal. Wait a few minutes and then try again.

These codes indicate you may need to create a new password. Don't worry, we can help. Here’s how to change or reset your AT&T Mail password.

It's possible your account may have been hacked, phished, or is at risk. For your protection, your account has been locked. To keep your info safe, contact us at 800.288.2020 to reset your password and regain access to your account.

These error codes mean you reached the maximum number of tries when trying to sign in to your account. This usually happens because of a typo or a forgotten password. However, since it’s possible that your account may have been hacked, we locked it for your protection.  Learn ways to unlock and regain access to your account.