Learn about your Pace 5268

Get details on using your Pace 5268 to connect to the internet and find help for common issues.

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Internet equipment

Pace 5268AC KM1115851-slctrgrp_pace5268ac

The color and state of your lights lets you know the status of your Pace 5268.

Power light

Green (solid): Power is on
Green (flashing): There’s a software update in progress. Don’t unplug the power or remove the battery until the update is complete.
Red (solid): The gateway or power supply may be malfunctioning.

Battery light

Green (solid): The battery is installed, but the gateway currently isn’t using battery power.
Green (flashing): The battery is charging.
Red (solid): The battery backup is faulty.
Red (flashing): The battery should be replaced.
Amber (solid): The gateway is using battery power.
Amber (flashing): The battery power is low.
Off: There isn’t a backup battery, or the battery isn’t charged.

Ethernet light

Green (solid): A computer or device is connected to an Ethernet port.
Green (flickering): There’s activity from a device connected to an Ethernet port. The flicker is synchronized to data traffic.

Wi-Fi light

Green (solid): A computer or device is connected by Wi-Fi® to the gateway.
Green (flickering): There’s activity from a device connected through Wi-Fi. The flicker is synchronized to data traffic.

HomePNA light

Green (solid): A set-top box or other device is connected to the coaxial port.
Green (flickering): There’s activity from devices connected to the coaxial port. The flicker is synchronized to data traffic.

Phone 1 & 2 light

Green (solid): A phone is connected and registered.
Green (flashing): The associated phone line is active.

Broadband 1 & 2 light

Green (solid): The gateway is connected to our network.
Green (flashing): The gateway is trying to connect to our network.
Green & red (flashing): The gateway has been trying to connect to our network for more than three minutes.
Red (flashing): The gateway can't connect to our network or isn’t detecting a DSL signal.

Service

Green (solid): The gateway has obtained an IP address from our network. The connection is active.
Green (fast flashing): The gateway is trying to obtain an IP address.
Green (slow flashing): Our network isn’t responding, the gateway is incorrectly configured, or there’s an authentication failure.
Red (solid): Internet service authentication has failed.

Find Wi-Fi info

Get your Wi-Fi® name and password to connect devices to your network:

Wi-Fi gateway: Look for a sticker with your Wi-Fi name and password.
QR code: Use your mobile device to automatically connect devices to your hub.
Smart Home Manager: Open Smart Home Manager and look for My Wi-Fi.

Change Wi-Fi name

Sign in to Smart Home Manager.
Scroll to the My Wi-Fi card and choose Change next to the name or password.
Select X to clear existing info, then enter a new name or password.
Select Save.

Once you finish making changes, reconnect your devices with the updated network info.

FYI: You can also update your Wi-Fi from your Wi-Fi gateway settings.

Manage Wi-Fi security

Your AT&T Wi-Fi gateway comes with the security On and set to WPA (Wired Equivalent Privacy) by default. If you have changed the security to OFF, follow these steps to turn it back on.

Go to your gateway settings.
Find Key Things to do Using Your Gateway and set Wi-Fi Interface and Wi-Fi Security to Enabled.
Select WPA-PSK and WPA2-PSK in the Authentication dropdown.
Select Use custom Wireless Network Key.
Enter a new Wi-Fi password in the Key field. You can define a 64-bit or 128-bit encryption key.
- For 64-bit encryption, enter a 10-digit password made up of numbers and letters a-f or A-F.
- For 128-bit encryption, enter a 26-digit hexadecimal number made up of numbers and letters a-f or A-F.
Select Save.

Hide Wi-Fi info

Important: Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions.

Go to your gateway settings.
Select Wi-Fi under Key Things to Do Using Your Gateway.
Enter the Device Access Code found on your Wi-Fi gateway.
Choose Advanced Options in the Wi-Fi Radio Configuration section.
Locate the User Network area for either the 2.4Hz or 5.0Hz radio.
Under SSID Broadcast, select Disabled from the drop-down.
Select Save.

Set up port forwarding

Important: Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.

Go to your gateway settings.
Select Settings, then Firewall, and then Applications, Pinholes and DMZ. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps.
Select the device you want to open to the firewall. If the device you want to open to the Firewall isn't listed:
- Select inside the text entry box.
- Select the X in the text entry box.
- Enter the IP Address of the device you want to open up to the Firewall.
  If the device you want to open up to the Firewall is connected to the gateway but isn't listed:
- Confirm the device is properly connected to the gateway.
- Check the cables and wires connected to the gateway and device.
In Edit firewall settings for this computer:
- If you want to activate port forwarding, select the Allow individual application(s) option.
- If you want to deactivate port forwarding, select Maximum protection – Disallow unsolicited inbound traffic.
Select the Application from the Application List.
Select Add, then enter the Device Access Code located on your gateway.
Select Submit.
Repeat this process until all the ports you want to access have been configured and display in Hosted Applications.

Add a new user-defined application for port forwarding

Sometimes, an application you want to access isn’t listed. Here’s how to add one.

Good to know: To open the port, start with step seven.

Go to your gateway settings.
Select Settings, then Firewall, and then Applications, Pinholes and DMZ. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps.
Under the listed applications, select Add a new user-defined application.
In Application Profile Name, enter the name of the application.
Select the Protocol, then enter the Port or Range you wish to open in the Port (or Range) From/To entry fields.
Use the default protocol timeout settings in the Protocol Timeout entry field unless directed to do otherwise by the manufacturer.
Enter the default Map to Host Port. By default, the port will map to the same port you specify in the Port (or Range) From/To entry field. Leave this field blank unless directed to do so from the manufacturer or application.
In Application Type, select the option that matches your application.
Select Add to list, and when prompted, enter the Device Access Code found on your gateway and select Submit.
Repeat this process until all ports you want access to have been added.

Wi-Fi Gateway Walkthrough

Learn how to diagnose installation and connection issues with your Wi-Fi gateway.

gvp_eSupport-09-Interpreting-Wireless-Gateway-B2C128052_4300426

Wi-Fi Gateway Walkthrough

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Last updated: April 9, 2025

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