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Common AT&T email error codes

Learn more about common email errors and how to troubleshoot them.


ArticleDETAILED STEPS

Troubleshoot AT&T email error codes

Before you start to troubleshoot, make sure that you’re using the latest version of a supported browser. Update or switch browsers, if necessary.

Temporary errors
  • TAE 1, 2, 4, 6, 8, 14, 15, 21, or 46
  • Temporary Error 17
  • Error 'O3Farm'
  • Launch FFC-1
  • LaunchEmptyResponse

Most of these errors are caused by heavy traffic on the network. Many times they're resolved in just a few minutes. But some may take as long as a few hours. 

If you receive one or more temporary errors, refresh your Web browser, then try to access your AT&T email account again. If this doesn’t work, try the following steps:
  1. Sign out of AT&T email from all devices and programs.
  2. Clear your browser's cache and cookies.
  3. Restart your browser.
  4. Sign in to your AT&T email account.

If these steps don’t resolve the error, try accessing your account again later.

TAE 5: Multiple locations access error
This error means that your AT&T email account has been accessed from more than one location or device.

To eliminate this error:
  1. Sign out of AT&T email from all devices and programs.
  2. Clear your browser's cache and cookies.
  3. Restart your browser.
  4. Sign in to your AT&T email account.

TAE 13: Program interference error
Some computer programs, such as browser add-ons, may prevent the rich-text toolbar from working properly which causes problems sending mail.

To switch to the plain text toolbar as a workaround, follow these steps:
  1. From your email inbox, select Compose.
  2. Select the double arrow button (<<) to the right of the formatting toolbar.
  3. Complete your email, and send it.

If you’re still having a problem, try these browser troubleshooting tips:
  1. Sign out of AT&T email from all devices and programs.
  2. Clear your browser's cache and cookies.
  3. Restart your browser.
  4. Sign in to your AT&T email account.

TAE 18: Internet connection error
If you receive this error, there may be a problem with your Internet connection. Check your Internet connection and then try reloading the page on your browser. If you're still unable to reconnect, connection troubleshooting assistants on your computer may be able to help.

Access the troubleshooting assistant using the instructions below for your operating system.

For Mac®
  1. From Applications, select System Preferences.
  2. Select Network.
  3. At the bottom, select Assist Me to launch the network assistance tool.

For Windows® 7 and above

  1. From the Start menu, select Control Panel.
  2. Select Network and Sharing Center.
  3. At the bottom, select Troubleshoot Problems.
  4. Select Internet Connections to launch the assistance tool.

For Windows Vista®

  1. From the Start menu, select Control Panel.
  2. Select Network Connections.
  3. Select New Connection Wizard to launch the assistance tool.

For Windows XP

In Internet Explorer®, on the Tools menu, select Diagnose Connection Problems. Or try this:
  1. Go to Start.
  2. Type Run in the search box, and select Run when it appears in the results.
  3. Type %windir%\network diagnostic\xpnetdiag.exe
  4. Select OK.

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