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Unable to receive calls

If you can’t receive calls on your digital home phone, check out our tips or try the Troubleshoot & Resolve tool.


ArticleDETAILED STEPS

Restore incoming calls

If you aren’t getting incoming calls, try these tips:
  • If you have a cordless phone, be sure it has power.
  • Check that all cords are securely connected to your gateway.
  • Restart your gateway by unplugging it from the power source (this will temporarily interrupt your AT&T Internet and TV services). Plug the power cord back in and wait two minutes for the gateway to power up.
  • If you’re able to call out, have a friend call your phone as a test.

Verify call forwarding is off 
If you are still having problems, verify that call forwarding isn’t activated.
  1. Go to Account overview > My digital phone.
  2. Select My voicemail & phone features > Phone Features.
  3. Select All Call Forwarding.
  4. Make sure the Off radio button is selected.
  5. Select Save.
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Troubleshoot & Resolve

If you're still having issues, try Troubleshoot and Resolve from your PC or TV.

Troubleshoot & Resolve from your PC
Access Troubleshoot & Resolve using your Member ID and password.

Troubleshoot & Resolve from your TV
If you have U-verse TV service, you can use the Troubleshoot & Resolve tool on your TV.
  1. Press Menu > Help > Troubleshoot & Resolve > Voice.
  2. Choose your issue and press OK.
  3. Follow the prompts.
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