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Self-install Phone

Learn how to set up and install your new digital phone service.

INSTRUCTIONS & INFO

Requirements for self-installation

Install your own digital phone service if:
  • You have existing AT&T Internet or U-verse TV.
  • You are able to complete the installation within 5-7 days of the service activation date.
  • You have located your gateway.
  • You don't have a monitored home alarm system connected to your phone.
  • You don't have a wired Medical Alert device.

Note: You don't need working phone jacks in your home.

Before installation

Prior to your service activation, be sure you have the following:
  • Phone self-installation kit: After ordering your service, track your AT&T installation kit at ups.com. You'll receive it a day or two before your service activation date. The kit includes instructions and equipment (you'll need to provide the phone). Take a moment to familiarize yourself with the contents of the kit.
  • Account information: You'll need your Primary Member ID, password, account number, and four-digit passcode for installation.
  • Passcode: You'll receive a four-digit passcode by mail, email, or from a representative, depending on how you initiated service. This passcode is separate from the password used to sign in to myAT&T.

At time of installation

Install your equipment on or within 5-7 days of the service activation date.

Note: While installing your new digital phone service, other services will be temporarily interrupted. If you have a mobile phone, charge it in advance in case you need to make a call.
  • Install Phone when you have at least 30 minutes to spare.
  • Follow the instructions in the self-installation kit to install your service.
  • Keep your Primary Member ID, password, account number, and four digit passcode handy.
  • Wait until you have successfully installed your Phone equipment before cancelling old services.

Below is an example of a completed setup. Your connections may vary.

Phone Self-Installation Diagram

Additional resources

User guides
Select the Phone tab to find guides for installing your Wi-Fi gateway for digital phone service.

Restore dial tone
If you don’t have a dial tone or you are getting a phone line echo, try our tips or the Troubleshoot & Resolve tool to help resolve the problem.

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Community forums

Have questions about your Digital Phone service? Explore our community forums for answers.

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