Self-install Phone
Learn how to set up and install your new digital phone service.
Requirements for self-installation
Install your own digital phone service if:
Note: You don't need working phone jacks in your home.
- You have existing AT&T Internet or U-verse TV.
- You are able to complete the installation within 5-7 days of the service activation date.
- You have located your gateway.
- You don't have a monitored home alarm system connected to your phone.
- You don't have a wired Medical Alert device.
Note: You don't need working phone jacks in your home.
Before installation
Prior to your service activation, be sure you have the following:
- Phone self-installation kit: After ordering your service, track your AT&T installation kit at ups.com. You'll receive it a day or two before your service activation date. The kit includes instructions and equipment (you'll need to provide the phone). Take a moment to familiarize yourself with the contents of the kit.
- Account information: You'll need your Primary Member ID, password, account number, and four-digit passcode for installation.
- Passcode: You'll receive a four-digit passcode by mail, email, or from a representative, depending on how you initiated service. This passcode is separate from the password used to sign in to myAT&T.
At time of installation
Install your equipment on or within 5-7 days of the service activation date.
Note: While installing your new digital phone service, other services will be temporarily interrupted. If you have a mobile phone, charge it in advance in case you need to make a call.
Below is an example of a completed setup. Your connections may vary.
Select the Phone tab to find guides for installing your Wi-Fi gateway for digital phone service.
Restore dial tone
If you don’t have a dial tone or you are getting a phone line echo, try our tips or the Troubleshoot & Resolve tool to help resolve the problem.
Note: While installing your new digital phone service, other services will be temporarily interrupted. If you have a mobile phone, charge it in advance in case you need to make a call.
- Install Phone when you have at least 30 minutes to spare.
- Follow the instructions in the self-installation kit to install your service.
- Keep your Primary Member ID, password, account number, and four digit passcode handy.
- Wait until you have successfully installed your Phone equipment before cancelling old services.
Below is an example of a completed setup. Your connections may vary.
Additional resources
User guidesSelect the Phone tab to find guides for installing your Wi-Fi gateway for digital phone service.
Restore dial tone
If you don’t have a dial tone or you are getting a phone line echo, try our tips or the Troubleshoot & Resolve tool to help resolve the problem.
Last updated: December 7, 2022