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AT&T Device Help app for Android

Learn how AT&T Device Help can simplify the management of your Android device and identify potential issues that you can fix on-demand.


ArticleOVERVIEW

Learn about the AT&T Device Help app

The preloaded AT&T Device Help app will guide you step-by-step through common questions with one-button fixes, tutorials, and videos. With the AT&T Device Help app, you can:
  • Receive on-demand, interactive troubleshooting help for device issues.
  • Get alerts for battery, storage, and network problems.
  • See at-a-glance statuses and manage the settings for your battery, network, and apps.
  • View tutorials and videos on how to use your device.
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Before you begin

AT&T Device Help is a preloaded app that is available on new Android devices released since October 2016. These devices include:

BrandDevice Model
AlcatelCAMEOX, idealXCITE™, idealXTRA, TETRA™, 
AT&TAxia, Primetime
BlackBerryKEYone
HuaweiAscendXT2™
KyoceraDuraForce PRO2
Lenovomoto tab
LGG5, G6, G6 Duo, G8 ThinQ™, K10, K20, K30, Phoenix 2, Phoenix 3, Phoenix 4, Phoenix Plus, Stylo 4+, V20, V30, V35 ThinQ™, V40 ThinQ™, X venture™, Xpression Plus
Motorolamoto e5 play, moto G6 Play, Moto Z2 Force Edition
NokiaNokia 3.1 A
Q1WAxia
RED
Hydrogen One
SamsungGalaxy: A10e, A6, Express 3, Express Prime, Express Prime 2, Express Prime 3, J2 Dash, J3 (2016), J3 (2017), J3 (2018), J7 (2017), J7 (2018), Note 4, Note 5, Note 8, Note 9, S5, S5 Active, S6, S6 Active, S6 edge, S6 edge+, S7, S7 Active, S7 edge, S8, S8+, S8 Active, S9, S9+, S10, S10+, S10X, S10 5G, Tab A, Tab E, Tab S4, View 2
SonimXP8
ZTEAxon M, Maven™ 3, Blade Spark, Primetime
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Main steps

Alerts & automated troubleshooting
If there is an issue with your device, an alert will be displayed within the topic tile. To troubleshoot and fix the issue:
  1. Select the tile with the alert displayed.
  2. Follow the prompts to take action.
  3. The app will resolve the device issue or provide recommendations for you to do on your own.

Manage your device settings
The AT&T Device Help app dashboard displays your connection, app, and battery status. To manage each of these:
  1. Select the down carat icon.
  2. Select Connectivity, App Usage, or Battery Usage.
  3. Manage and view your current settings.


View device tutorials and videos
The AT&T Device Help app features over 70 tutorials and videos. To access a tutorial or video:
  1. Go to the app’s dashboard display.
  2. Select one of the help topic tiles or tap the Search icon to search for a topic.
  3. Select a tutorial or video to view.
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