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FaceTime

Make or receive a video or audio call using FaceTime.


INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

 

• Activate FaceTime
• Make a FaceTime call using the Contacts app
• Make a FaceTime call using the FaceTime app
• Respond to an incoming FaceTime call
• Record a video message for missed calls
• FaceTime options

 

 

Activate FaceTime

From the home screen, select the settings app Settings app > scroll to and select FaceTime > select the switch FaceTime switch.

Note: FaceTime requires an applicable data plan and your call recipient must also have a FaceTime-activated iOS device. If you need additional help, view the Apple support article If you can't turn on or sign in to iMessage or FaceTime on your iPhone or iPad. FaceTime now supports up to 32 people at one time.

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Make a FaceTime call using the Contacts app

1. From the home screen, navigate to and select the contacts app Contacts app.

2. Select the Sidebar icon Sidebar icon, then select the desired contact.

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3. To make a FaceTime call, select the video or phone icon next to Facetime.

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Make a FaceTime call using the FaceTime app

1. From the home screen, select the facetime app FaceTime app.

 

Note: Upon first using FaceTime, you will be receive a prompt about Center Stage. Center Stage uses machine learning to adjust the front-facing Ultra Wide camera when you use video apps such as FaceTime on your compatible iPad model or Mac connected to Studio Display. As you move around, Center Stage helps keep you and anyone else with you in the frame. Review the prompt, then select Continue. 

2. Select the desired contact from the call history or select Create Link or New FaceTime to create a new call and follow the prompts.

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Respond to an incoming FaceTime call

Select the desired option: 

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• ACCEPT CALL: Slide the Call icon to the right.
• DECLINE CALL: Press the Sleep/Wake button on the side of the device.
• DECLINE CALL WITH MESSAGE: Select Message, then select the desired message or select Custom... to send a custom message. 

Note: If you need additional help, view the Apple support article If you can't make or receive FaceTime calls.

 


 

Record a video message for missed calls

With iPadOS 17, you can leave a video message when someone misses your FaceTime call. After an unsuccessful call attempt, select Record Video and follow the prompts to record your message.
 
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FaceTime options

Select the screen, then select desired option: 

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• MUTE: Select the Mute icon.
• SWITCH CAMERAS: Select the Flip icon.
• END CALL: Select the End Call icon. 
• HIDE CAMERA: Select the Camera icon.
 
USE PICTURE-IN-PICTURE: From the FaceTime app, swipe up from the bottom of the screen. 

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The call will appear in the upper right corner of the screen.
 
Note: To change the size of the Picture-in-picture window, drag two fingers from the middle of the screen toward the outer edges of the screen to make the window larger or pinch two fingers from the outer edges of the screen to the middle of the screen to make the window smaller. Select and drag the window to move it to a different area of your screen.

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