App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app

Clear the app cache

1. Swipe down from the Notification bar with two fingers, then select the

Settings icon.

2. Scroll to and select Apps.

3. Select View all apps.

4. Navigate to and select the desired app.

5. Select Storage & cache.

6. Select CLEAR CACHE.

From the desired app, select FORCE STOP.

Note: You will be prompted to select OK to confirm.

1. From the home screen, select the

Play Store app then select the Account icon. Select Manage apps & device.

2. Select Updates available.

3. Select Update next to the desired app or select Update all to download all available app updates.

From the desired app page in the Play Store, select Uninstall.

Note: You will be prompted to select Uninstall again to confirm.

From the desired app page in the Play Store, select Install.

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