In this tutorial, you will learn how to:

 

• Access in-call options
• Add favorite contacts
• Use your phone while on an active call
• Create a conference call
• Decline a call with a text message
• Enable/disable call waiting
• Swap between active calls

 

Access in-call options

While on an active call, the following options will be available:

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• MUTE/UNMUTE: Select the Mute icon.
• SHOW/HIDE KEYPAD: Select the Keypad icon.
• ENABLE/DISABLE SPEAKERPHONE: Select the Speaker icon.
• ADD CALL: Select the More icon, then select Add call and follow the prompts.
• HOLD/RESUME CALL: Select the More icon, then select Hold.
• END CALL: Select the End call icon.
 
Note: For information about screening incoming and unwanted calls, waiting on hold less, getting to the right department quicker, and more, visit the Pixel Call Assist tutorial.

 

 

Add favorite contacts

From the phone Phone app, select the Home tab, then select the Add contact icon under Favorites. Select the desired contact to add to your favorites list. 

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From the Home tab in the Phone app, select the desired contact to call under the Favorites section. 

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Use your phone while on an active call

While on an active call, swipe up from the bottom of the screen to access the home screen. To return to an active call, swipe down from the Notification bar then select the active call notification.

Note: When put on hold by a business, Google Assistant monitors the call and lets you know when they’re back and ready to help. US only. English only. Toll-free numbers only. May not detect every on-hold scenario.

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Create a conference call

From an active call, select the More icon then select Add call and follow the prompts. To end a call, select the End call icon.

Note: When creating a Conference call, after connecting with a second caller, you will need to select Merge calls to combine the separate phone calls. The End call icon is the same icon in a single call or conference call.

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Decline a call with a text message

When receiving a call, select Message to decline the call and send a text message. Select the desired text message to send, or select Write your own... to write your own.

Note: To create or edit text message replies, from the home screen, select the phone Phone app > menu Menu icon > Settings > Quick responses > desired message to edit.

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Enable/disable call waiting

Call waiting allows you to accept additional incoming phone calls and put a currently active call on hold. To enable this feature, from the Phone app, select the menu Menu icon > Settings > Calling Accounts > AT&T > Additional settings > Call waiting switch.

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Swap between active calls

While call waiting is enabled and a call is put on hold, select the More icon then select Swap to switch between active calls.

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Tips

To learn about calling or using your device in other countries, visit the AT&T International website.

 

Phone calls are easier with Pixel Call Assist, a set of features that helps with everything from making calls to avoiding spammers, including Call Screen, Direct My Call, and more.